Process Specialist – Japanese (JLPT N1/N2) + Mandarin Speaker

Key Responsibilities

• Sales Support: Assist the sales team by providing language support during client interactions, including translations and interpretations as needed.

• Analytical Tasks: Analyze sales data and customer feedback to identify trends and areas for improvement, ensuring that insights are effectively communicated to the team.

• Quality Assurance: Review and ensure the accuracy of all sales-related transactions, communications, and presentations in the target languages.

• Timely Completion: Manage multiple tasks efficiently while adhering to deadlines, ensuring that all deliverables are completed on time.

• Customer Interaction: Engage with clients in their native language to address inquiries, provide necessary sales information, and resolve any issues that may arise.

• Collaboration: Work closely with cross-functional teams, including finance, IT, and other related departments, to ensure smooth transaction processes.

Required Skills and Qualifications

• Language Proficiency: Fluency in Mandarin & Japanese (JLPT N1 or N2), along with strong English communication skills.

• Analytical Skills: Ability to analyze data effectively and derive actionable insights to support sales strategies.

• Attention to Detail: Strong focus on accuracy and quality in all aspects of work.

• Time Management: Proven ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Sales Acumen: Understanding of sales processes and customer relationship management.

• Technical Proficiency: Familiarity with CRM software and data analysis tools is a plus.