Join a team recognized for leadership, innovation and diversity

Reporting directly to the Service Business Leader, the Service Support Coordinator will assist the local service team with external and internal cross functional activities that facilitate execution of outstanding customer service. You will work out of our Albany, NY location.

KEY RESPONSIBILITES:

• Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms and training material.
• Assist Field Service Supervisor with coordination of requirements needed for Billing based on customer requirements - maintain info in centralized system for the branch(es).
• Order supplies, tool, equipment for the technicians and others as needed.
• Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership.
• Handle all aspects of answering the phone: clients, suppliers, technicians, while multi-tasking with other duties and responsibilities.
• Look after new employee onboarding and offboarding - including ensuring completion of the required checklists for activities such as ordering pcards, access cards, business cards etc.
• Collect business owned equipment and resources from exiting employees and ensure items are properly routed.
• Coordinate activities required for fleet management - including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns.
• Work with central team to ensure business licenses and documentation are maintained.
• Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals.
• Required to work daily within online systems such as SMS, Titan, SharePoint and the SAP environment.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

The salary range for this position is $72,600 - $90,700. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

YOU MUST HAVE:

• 4+ years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities.
• Demonstrated ability of exceptional organizational skills and the ability to multi-task.
• Customer Service Skills - including ability to directly interface with customers when needed.
• Strong and proficient computer skills - Microsoft Office, Excel, Outlook.

WE VALUE:

• Team player with the ability to work independently when needed.
• Experience with SAP, Salesforce SMS, Excel, Power BI preferred, but not mandatory.

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en

Additional Information

• JOB ID: HRD263272
• Category: Business Management
• Location: 14 Columbia Circle STE 103,Albany,New York,12203-5196,United States
• Nonexempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.