JOB DESCRIPTION

We are seeking an experienced and technically proficient Infrastructure Engineer to join our global infrastructure team. This Level 2/3 role is responsible for advanced system support, escalation handling, platform optimization, and infrastructure reliability across Windows, Linux, virtualization, storage, container platforms, and cloud services.

Responsibilities:

• Provide Tier 2/3 support for incidents and requests involving Windows Server, Linux systems, virtualized environments, container platforms, and cloud-hosted infrastructure.
• Lead troubleshooting efforts for critical issues across platforms, performing root cause analysis and long-term remediation planning.
• Act as an escalation point for support analysts and administrators; mentor junior staff as needed.
• Administer enterprise Windows Server environments including IIS, Microsoft Clustering, and file services.
• Support and maintain Red Hat and other Linux distributions; troubleshoot OS-level issues; escalate to Linux Engineers if necessary.
• Manage SMB/NAS storage access, permissions, and capacity planning in coordination with the architecture team.
• Perform performance tuning and analyze system metrics to improve infrastructure efficiency.
• Support and perform advanced tasks in VMware vSphere, Red Hat OpenShift, and Oracle Linux Virtualization Manager (OLVM), including VM provisioning, host maintenance, performance diagnostics, and high availability configurations.
• Assist with lifecycle management of virtualization platforms, including template management, resource allocation, and capacity planning.
• Coordinate with the architecture team on host patching, clustering, and resource optimization across all hypervisor platforms.
• Provide operational support for Microsoft Azure cloud services including virtual machines, storage, networking, backup, and identity-integrated services (e.g., Azure VM, Azure Storage, Azure Backup, Azure Load Balancer, Azure Files).
• Support workloads in other cloud environments such as AWS or OCI where applicable.
• Participate in infrastructure-as-a-service operations and help manage hybrid workloads between on-prem platforms (VMware, OLVM) and cloud platforms (primarily Azure).
• Assist with cost optimization, tagging, and governance practices for Azure resources in collaboration with cloud architecture and governance teams.
• Develop and maintain automation scripts using PowerShell, Bash, or Python to streamline operations, deployments, and system monitoring.
• Contribute to automation toolsets such as Ansible, Git, or CI/CD pipelines in collaboration with infrastructure and platform architecture teams.
• Participate in automation efforts related to Azure and OpenShift operations, including standardized deployments and configuration management.
• Ensure system compliance with internal security policies, audit controls, and patching standards.
• Support vulnerability remediation efforts across supported platforms.
• Maintain up-to-date documentation of systems, runbooks, technical procedures, and operational standards.
• Work cross-functionally with infrastructure, cloud, network, and application teams to ensure platform reliability and successful project outcomes.
• Support infrastructure changes and upgrades, including planning, testing, and execution.
• Provide technical input during design and implementation phases for infrastructure-related initiatives.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5 to 10 years of experience in enterprise system administration or engineering roles.
• Excellent communication, analytical, and organizational skills with the ability to prioritize and execute multiple tasks.
• Advanced knowledge of Windows Server.
• Strong working knowledge of Red Hat Enterprise Linux or similar distributions.
• Hands-on experience managing and troubleshooting VMware vSphere, Microsoft Hyper-V, and Oracle Linux Virtualization Manager (OLVM).
• Experience supporting or integrating Red Hat OpenShift or other Kubernetes-based container platforms in an enterprise environment.
• Experience with SAN/NAS storage systems (e.g., Pure, VAST) and SMB/CIFS share permissions.
• Operational experience in Microsoft Azure; exposure to other cloud environments such as AWS or OCI is a plus.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and system security principles.
• Proficiency with scripting tools like PowerShell and Bash; Python experience is a plus.
• Exposure to DevOps tools, automation pipelines, or infrastructure-as-code frameworks (e.g., Ansible, Terraform, Azure DevOps, GitHub Actions).
• Experience using enterprise monitoring, patch management, and ITSM/ticketing tools.
• Experience working in ITIL-aligned environments.
• Certifications such as MCSA/MCSE, RHCSA/RHCE, VMware VCP, or Azure Administrator Associate.