, Philippines

Job Family Group:

Technical Support Jobs

Worker Type:

Regular

Posting Start Date:

March 24, 2026

Business Unit:

Experience Level:

Early Careers

Job Description:

Where You Fit

The Terminal Operations Administrator (TOA) supports with administrative activities in the terminal including dispatching, inventory management including submission of reports and documents required by local legislation to track terminal performance, and with operational activities such as product handling, permit to work, asset management, and emergency response. The TOA is a critical member of the Terminal Team ensuring safe, compliant, and efficient terminal operations. This role provides an excellent opportunity to get first-hand experience in Distribution Operations.

Some of the accountabilities of a TOA are listed below. Note that the actual accountability for each TOA varies and depends on the scope of that site's operations.

What You'll Do

• Responsible for dispatching activities including issuing of loading and delivery documents and security seals. Ensure proper filing of the delivery orders and provide copies of delivery orders and other delivery documentation to customers upon request.
• Responsible for stocks reconciliation activities including tank inventories, preparing and submitting inventory reports, investigations for discrepancies. Ensure that all stock and material movements/transactions are entered correctly into the system and that problems associated in this area resolved timely. Confirm that loadings are entered correctly into the system and resolve any problems associated in this area. Verify and record the correct quantity of hydrocarbons leaving the Terminal, ensuring accurate loss control and duty recording compliance.
• Responsible for preparing End-of-Day reports and for ensuring proper reviews, approvals, and retention of documents takes place
• Responsible for preparing government-related reports and documentation
• Responsible for records management on-site including proper records retention
• Responsible for office/terminal administration activities such as inventory of office supplies, maintenance supplies
• Support the Terminal Manager in contractor workforce management, as applicable
• Be actively involved in the implementation of operational standards on-site (e.g. Terminal Operations Manual, HSSE & SP Control Framework, T&S Asset Management System)
• Participate in the development of site-specific local operating procedures for site safety critical tasks. Perform site safety critical tasks according to procedure, as required.
• Perform Shore Officer activities ensuring safe vessel loading or unloading activities in full compliance to product handling activities and TOM requirements
• Perform pipeline/truck/rail receipt according to TOM requirements
• Perform Permit Issuer responsibilities ensuring all non-routine works are conducted safely and in compliance to Permit to Work procedure
• Perform surveillance inspections and other maintenance-related activities
• Perform emergency response role defined in the Terminal Emergency Response Team. Notify Terminal Manager of potential crisis situations.
• Conduct daily terminal operator rounds and quality shift handovers
• Perform valve line-up and operation
• Provide field support in the fuel marking activity
• Execute PQ field sampling activities where required
• Support in monitoring performance of assets/equipment
• Where applicable, comply with work instructions of ISO 9001 quality management system and ISO 14001 environmental management system in the day to day operation.
• Actively participate in terminal's safety, compliance, excellence, and social performance programs and initiatives
• Actively participate in planning of own work and contribute to development of team priorities. Take personal accountability for delivery of outcomes and understand impact to bottom line. Demonstrate care and inclusive and collaborative behaviors to drive sustained business performance.
• Model generative HSSE culture behaviors and promote this within site contractors. Drive Shell's commitment of no harm to people and to protect the environment. Demonstrate visible and felt safety leadership through measurable actions. Provide support to site contractors in their safety programs.
• Understand safety and compliance risks in own activities and commit to acting safely and ethically.
• Build trust and maintain excellent working relationships with internal and external stakeholders (e.g. internal partners, third party operators, suppliers, local authorities, government agencies, etc.).

Dimensions

The dimensions for the various terminals vary.

Special Challenges

• The role is expected to be on call 24/7 as part of emergency response. Demonstrated Resiliency is a must to handle the stress related to the day-to-day terminal operations and people management.

What You Bring

• No prior experience in Distribution Operations is necessary
• Engineering background is preferred
• Must be proactive, well organized and able to work independently
• Possesses strong interpersonal, oral and written communication skills

Location Details and Other Special Considerations

Location varies. TOAs will be based in terminals.

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What We Offer

An innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone - from our employees, to our customers, partners, and suppliers - feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.

We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Company Description

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.