Service & Procurement Executive

Full time/Permanent

£27,000 - £28,000 per annum

Office based - Maidenhead

MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK and the Middle East; we joke that we won't work with customers unless we've heard of them - and it's mostly true. We're also highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world. That ambition is supported by a fantastic Business Improvement Team - who work on new and future systems, enable our field and office teams and give us the facility to tailor our services to evolving customer needs.

Purpose

The Service & Procurement Executive will play a key role in the M&Ms team overall success.

Your role will be to deliver Operational Support, Procurement administration and Customer Service success.

Main Duties & responsibilities

M&Ms Operations Support:

• Log job requests from customers - call outs on phoenix
• Answer customer Queries on the phone and by email
• Ensure any issues with customers are dealt with timely and efficiently
• Through discussion with Team Leaders, make them aware of any feedback from the customer following completion of a job
• Logging all Customer Feedback in Phoenix and track in weekly review
• Ad hoc Subcontractor jobs
• Creation of PPM jobs as forecasted
• Ensure that the correct technicians are attending based on availability and location
• PPMs - each month ensure the PPM that are due are completed by the most relevant technician using where possible trainee resource
• Portal Management ensuring all portals updated with relevant invoice information in line with Customer requirements

Procurement:

• Ensures all parts are ordered correctly
• Quoting parts required from the Manufacturers sourced from the engineers
• Multiples search round to find the cheapest option
• Maintain store stock, currently a manual spreadsheet (not in Phoenix) tracking the serial numbers in order for replenishment
• Monthly collation and distribution of stock from Phoenix / PPM WIP. View in excel format
• Raise POs for reactive jobs as well as Subcontractors PPM, filters
• Ordering the parts

You will have skills and experience/behaviours relating to:

• 1+ years' experience in a Service or Procurement role
• Demonstrates curiosity and passion, asking questions to build understanding
• Excellent IT proficiency
• Experience in creating POs & Invoices
• Excellent Customer Service skills
• High attention to detail
• Desire for progression

Benefits:

• 28 days annual leave plus bank holidays that equates to 36 days holiday per year (7 weeks and 1 day)
• Excellent opportunities for development and progression
• Health cash plan
• Pension scheme
• Life Insurance
• Annual cost of living pay reviews
• A supportive and inspiring team with great mentors

If this sounds like you, please apply today.