Job summary

Are you ready to take on a key role in ensuring seamless homecare medicine services for patients? As part of our dynamic pharmacy team, you'll oversee critical processes that keep treatments flowingfrom managing commercial home delivery operations to supporting future service developments. This position offers variety, responsibility, and the chance to make a real impact on patient care. If you're organised, proactive, and thrive in a fast-paced environment, join us and help shape the future of homecare pharmacy within one of the UK's leading NHS Trusts.

• Interview Date Thursday 27 November 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

In this role, you will oversee the end-to-end process for commercial home delivery of medicines, including purchasing, receipt, charging, and invoicing, ensuring accuracy and compliance with Trust policies. You'll supervise daily operations within the pharmacy office and provide leadership support in the absence of the Pharmacy Homecare Manager. A key part of your responsibilities will involve coordinating workload allocation and contributing to the development of future homecare services. To succeed, you'll need excellent organisational skills, attention to detail, and the ability to work under pressure while maintaining high standards. Strong communication and problem-solving skills are essential, as you'll collaborate with internal teams and external suppliers to deliver safe, efficient, and patient-focused services.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

Freeman Hospital

Royal Victoria Infirmary (RVI)

Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

Newcastle Dental Hospital

Newcastle Fertility Centre

Northern Centre for Cancer Care, North Cumbria

Northern Genetics Service

Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

Job description

Job responsibilities

• To supervise and carry out all necessary procedures relating to the purchasing, receipt charging and invoicing of all commercial home delivery of medicines and associated sundries on a daily basis for the Trust.
• To manage the workload of the pharmacy office in the absence of the Pharmacy Homecare Manager.
• To support with allocation of workload related to future services that the Homecare Team will be undertaking.

Job description
Job responsibilities

• To supervise and carry out all necessary procedures relating to the purchasing, receipt charging and invoicing of all commercial home delivery of medicines and associated sundries on a daily basis for the Trust.
• To manage the workload of the pharmacy office in the absence of the Pharmacy Homecare Manager.
• To support with allocation of workload related to future services that the Homecare Team will be undertaking.

Person Specification

KNOWLEDGE

Essential

• Knowledge of the full range of office procedures gained by practical experience and by competency based in-house training
• Awareness of the importance of Health and Safety in the workplace

Desirable

• Knowledge of pharmaceutical terminology

SKILLS

Essential

• Good organisational skills
• Good oral and written communication skills
• Excellent customer care skills
• Numerate and accurate and able to maintain these skills in a busy environment
• Excellent keyboard skills
• Computer literate
• Able to follow written procedures
• Able to act on own initiative
• Ability to use standard office equipment e.g. telephone / fax machine

Desirable

• Previous experience in collating and presenting information in Excel report format
• Previous experience of dealing with the JAC pharmacy system

EXPERIENCE

Essential

• Previous experience in a customer care environment
• Significant experience of working in a hospital purchasing environment
• Previous experience of working with a live stock control computer system

Desirable

• Previous experience in a hospital or retail purchasing environment
• Previous experience of EDI

QUALIFICATIONS

Essential

• GCSE grade 4 or above or equivalent in English and Mathematics or previous relevant experience
• ECDL or equivalent

Desirable

• NVQ level 2 in Business Administration or previous relevant experience

Person Specification
KNOWLEDGE

Essential

• Knowledge of the full range of office procedures gained by practical experience and by competency based in-house training
• Awareness of the importance of Health and Safety in the workplace

Desirable

• Knowledge of pharmaceutical terminology

SKILLS

Essential

• Good organisational skills
• Good oral and written communication skills
• Excellent customer care skills
• Numerate and accurate and able to maintain these skills in a busy environment
• Excellent keyboard skills
• Computer literate
• Able to follow written procedures
• Able to act on own initiative
• Ability to use standard office equipment e.g. telephone / fax machine

Desirable

• Previous experience in collating and presenting information in Excel report format
• Previous experience of dealing with the JAC pharmacy system

EXPERIENCE

Essential

• Previous experience in a customer care environment
• Significant experience of working in a hospital purchasing environment
• Previous experience of working with a live stock control computer system

Desirable

• Previous experience in a hospital or retail purchasing environment
• Previous experience of EDI

QUALIFICATIONS

Essential

• GCSE grade 4 or above or equivalent in English and Mathematics or previous relevant experience
• ECDL or equivalent

Desirable

• NVQ level 2 in Business Administration or previous relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Employer's website