Streamline the P2P engine that powers 2,900 colleagues

How do you make our customers happy?

By enhancing the platform our 13.7 million customers rely on with your contribution to efficient procurement processes. As our Procurement Operations Specialist, you're the operational backbone of our Purchase-to-Pay (P2P) chain. You support 2,900 colleagues with their purchasing questions, manage supplier data, and ensure critical systems (including Ivalua) run smoothly. With your keen eye for detail and proven process improvement skills, you transform the team into a strategic procurement partner, benefiting the entire business.

The biggest challenge

Balancing ongoing operational support with structural process improvements in a dynamic setting. You constantly switch between answering urgent questions ("How do I add this supplier, now?") and remedying recurring bottlenecks. How do you ensure rapid support for day-to-day issues while contributing to long-term optimizations? This requires analytical skills, a service mindset, and the talent to recognize patterns in seemingly unrelated queries.

What you'll do as Procurement Operations Specialist

As a member of the growing Procurement Operations team (expanding from 3 to 4/5 FTEs), you're co-responsible for the smooth operation of all purchasing processes. You work closely with Finance, IT, and your direct colleagues to optimize the recently implemented Ivalua environment. You manage supplier data, support colleagues with system questions, and ensure accurate commodity mappings. By validating purchase requisitions and investigating PR-GR mismatches, you ensure both compliance and efficiency. You also develop training materials that help colleagues navigate our procurement tools autonomously (and effortlessly!).

A key part of your role is identifying improvement opportunities. You analyze performance reports, spot bottlenecks before they impact the business, and proactively contribute to solutions. Whenever possible, you incorporate sustainability considerations into your recommendations - from selecting local suppliers to promoting circular procurement options.

As we move to a more established Procurement Operations organization your role will expand to support the organization with tactical sourcing initiatives and supplier contracting activities.

Your main responsibilities:

• Manage and optimize supplier master data, streamline on- and offboarding processes
• Serve as the first point of contact for process-related questions
• Support system-related issues and improvements, mainly related to Ivalua
• Validate procurement requests for accuracy and compliance
• Ensure contract compliance
• Analyze and resolve P2P discrepancies, including conducting root cause analysis
• Develop user-friendly training materials that foster operational excellence
• Contribute to performance reporting and KPI tracking
• Maintain category trees and GL account mappings
• Support business with low value, low risk operational and tactical sourcing and contracting
• Support business users with travel management (questions and concerns)

Why you can make a difference

You combine 1-3 years of procurement operations experience with a service-oriented mindset. Your analytical eye quickly spots where processes falter, and you proactively devise solutions. You're skilled with systems (Ivalua experience is a big plus), enjoy structured work, and are energized by helping colleagues. Affinity with risk management and Excel skills strengthen your application.
3 reasons why this is (not) for you
Pros

• Customer centric You put the internal customer first and have a service-oriented mindset
• Process improver You consider every question an opportunity to improve the process - because an ounce of prevention is worth a pound of cure
• Accuracy fan From the tiniest supplier details to commodity codes - you love accurate data and understand how small errors can cascade into big consequences

Cons

• Quick-fix fanatic Structural solutions? Too much work - you'd rather slap band-aids on symptoms
• System soloist You prefer working in isolation, without the hassle of human interaction
• Compliance critic Procedures and guidelines are mostly annoying obstacles to efficiency

Where you'll work

You'll join the Procurement Operations team within the broader Procurement organization. This team is expanding from 3 to 5 colleagues to serve business needs better. The culture is hands-on and results-oriented: we're building a modern procurement function that helps bol excel. With 2,900 colleagues serving 13.7 million customers and 47,000 partners, your work directly impacts the efficiency of our entire organization. We invest in modern tools like Ivalua and give you space to truly improve processes. Ready to keep the P2P engine purring?