About Us

We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky.

IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.

Purpose of the role

The Senior Transformation Manager is a critical role within IAG Transform, accountable for driving multicategory procurement and operating model transformation across Ground Support Equipment (GSE), Ground Handling, Hotels & Transport, and Lounges. The role has a particular focus on transforming the GSE category at Group level, ensuring it is fit for purpose, digitally enabled and structured to unlock sustainable value across the airlines.

Acting as a Group integrator, the role plays a critical part in reducing CASK and driving material cost efficiencies through automation, process simplification and dataled decision making. This includes identifying and unlocking value opportunities within and across categories, enabling crosspollination of best practice between ground handling teams and Op Cos, and working in close partnership with strategic suppliers to deliver tangible P&L benefits.

The role will lead the digitalisation of GSE procurement, shifting the category from reactive to proactive management, embedding strategic thirdparty supplier models, and realising validated savings at scale. The role will play a leading and supporting role across Hotels and Lounges as well as Ground Operations, ensuring commercial, operational and investment decisions are aligned to value creation and longterm transformation objectives.

The role must also provide flexible, agile deployment to highprofile, highvalue initiatives at short notice, offering senior firepower where rapid escalation or intervention is required. Additionally, this role acts as the business partner link between Innovation, Transformation & Automation and Airports Procurement, developing a unified joint roadmap to accelerate automation, predictive analytics and digital capabilities across the ground handling ecosystem.

Your responsibilities

Key Responsibilities

2.1 MultiCategory Transformation Leadership

• Lead Groupwide transformation across GSE, Ground Handling, Hotel and Transport, Lounges procurement categories.

• Drive consistency, efficiency and commercial discipline across all IAG airline procurement functions.

• Build and embed new operating models, governance structures and standardised processes.

• Unlock and prove CASK benefits associated with disrupted passengers across the Group, spanning hotels, transport and meal vouchers, to reduce EU261 exposure while improving customer experience.

• Lead the digital transformation of duty travel across IAG airlines

• Lead GSE procurement transformation to implement predictive, dataled asset management.

• Act as the primary business partner link between Innovation, Transformation and Airports Procurement.

• Provide agile, shortnotice support to highprofile, highvalue projects requiring senior intervention.

2.2 Hotels & Transport Category Transformation

• Design and implement crossairline disruption solutions that optimise spend, improve consistency of service and deliver demonstrable financial and customer outcomes.

• Lead the digital transformation of duty travel across IAG airlines, standardising processes, increasing transparency and control, and driving cost benefits through automation, demand management and supplier optimisation.

2.3 Lounges Transformation & RASKforCASK Enablement

• Enable transformation in Lounge operations to support RASK for CASK.

• Support supplier consolidation to increase efficiency and improve customer experience.

• Standardise contracting, service models and delivery frameworks across lounges.

2.4 GSE Transformation & Digitalisation

• Lead GSE procurement transformation to implement predictive, dataled asset management.

• Introduce digital tools, analytics, automation and supplier performance frameworks.

• Transition the function from reactive asset management to proactive, insightsdriven procurement and lifecycle control.

• Identify synergies across group for GSE including spec review

2.5 Innovation, Transformation & Automation Partnership

• Act as the primary business partner link between Innovation, Transformation and Airports Procurement.

• Develop and govern a joint innovation and automation roadmap, aligning technology, data and supplier strategy.

• Convert innovation concepts (e.g., IoTenabled GSE telemetry, automated service triggers, digital supplier scorecards) into procurement initiatives that drive material cost benefit.

• Ensure suppliers and airline stakeholders align to the innovation roadmap and deliver against digital performance expectations.

2.6 Stakeholder & Supplier Leadership

• Build trusted relationships with senior stakeholders across all airlines and Group functions.

• Navigate differing airline priorities, facilitating alignment and driving collective outcomes.

• Lead difficult conversations regarding performance, tradeoffs and crossairline priorities.

2.7 Strategy, Insights & Governance

• Develop transformation roadmaps with clear milestones, benefits and accountability.

• Design and oversee dashboards, KPIs and financial models for transparency and performance tracking.

• Embed strong governance to ensure delivery discipline, risk management and benefits realisation.

2.8 Flexibility & Rapid Deployment

• Provide agile, shortnotice support to highprofile, highvalue projects requiring senior intervention.

• Rapidly mobilise into urgent workstreams to stabilise, accelerate or unblock progress.

• Rebalance workload dynamically to support organisational priorities without losing delivery momentum.

Your skills, experience and qualifications

Skills, Experience & Qualifications

Essential

• Extensive experience in procurement transformation, category management or crossfunctional change.

• Strong analytical capability with solid financial acumen for savings modelling and validation.

• Demonstrated expertise in complex stakeholder management and influencing across senior levels.

• Proven experience in negotiating with suppliers and managing thirdparty performance.

• Strong changemanagement capability, including embedding new ways of working across multiple operating companies.

• Agility and flexibility to pivot quickly into urgent projects and highpressure situations.

• Ability to manage competing priorities and tradeoffs across multiple airlines.

Desirable

• Experience in aviation, hospitality, ground operations or assetheavy environments.

• Experience with digitalisation, automation, IoT or datadriven procurement.

• Familiarity with RASKforCASK or revenuelinked commercial models.

• Project/programme management qualifications (Prince2, Agile, Lean).

4. Personal Attributes

• Strategic thinker with strong problemsolving and commercial judgement.

• Highly flexible, adaptable and comfortable operating in fastpaced, ambiguous environments.

• Strong communicator who can simplify complexity and influence diverse stakeholders.

• Datadriven mindset with a focus on measurable performance and continuous improvement.

• Collaborative and resilient, able to challenge constructively and drive consensus.

What we offer

• The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
• The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law