YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people's sight matters-and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission-delivering world-class eye health, sustainably and at scale.

And we're just getting started.

From 2027, we'll move to our brand-new Oriel site in St Pancras, Camden-a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job overview

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.

This role is part of the IT Operations, who are responsible for:

• Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users
• As IT subject matter experts, contributing to the design and development of new products and services
• Proactively maintaining our IT service portfolio and reducing technical debt

There are a number of different teams within IT Operations, aligned to specific user needs / services. Each IT service team will have a number of different services that form the service offering to end users.

Please note we are unable to offer sponsorship for this role.

Main duties of the job

The IT Procurement and Asset Manager is a key role in supporting the Trust in managing and supporting technology assets. You will lead on and be responsible for IT procurement activities needed by the Trust, including hardware, software and services, ensuring adherence to the Trust's procurement policies and guidelines.

You will set the policy, process and standards for good asset management practices across IT and be responsible for embedding good asset management practices across teams.

The end user technology service team is responsible for a variety of different services, covering:

• Endpoints - desktops, laptops, thin clients
• Mobile devices - mobiles, tablets, scanners
• Print - multi-function devices, label printing
• Collaboration services - audio visual equipment, messaging, content collaboration

You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.

With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.

Working for our organisation

What's in it for You?

At Moorfields, we invest in you-your growth, your wellbeing, your future.
You'll join a flexible, supportive organisation offering:
• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Detailed job description and main responsibilities

An IT Procurement & Asset Manager is responsible procuring and managing both IT software and hardware along with managing exist assets within the organisation. At this role level, you will:

• Manage end-to-end procurement of IT assets and services, including requirements gathering, supplier engagement and purchase order management.
• Ensure procurement activities comply with NHS policies, procurement frameworks and relevant legislation
• Maintain an accurate and up-to-date IT asset register, covering hardware, software, licenses, and warranties
• Maintain documentation for all procurement and asset processes and create documentation where it does not exist

Skills needed for this role

Asset and configuration management

• Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
• Help track and manage IT assets across their lifecycle, from acquisition to disposal, ensuring accurate recordings in the asset database.
• Work with IT teams to ensure asset data is kept up to date and aligned with configuration and procurement activities
• Ensure compliance with software licensing agreements and other regulatory requirements
• Contribute to regular audits, reporting, and continuous improvement of asset management practices.

Procurement

• Work with clinical and non-clinical teams to understand technology needs and develop specifications.
• Track and report on IT expenditure, identify cost-saving opportunities, and ensure value for money.
• Raise IT-related requisitions in line with Trust Standing Financial Instructions (SFIs) and work with the procurement service to ensure proper procedures are followed.
• Assist in resolving procurement queries, including order status, delivery issues, or invoice discrepancies.
• Ensure all procured assets are accurately recorded in the asset register, enabling effective tracking and lifecycle management
• Communicate clearly with the IT Business Manager and supporting teams to maintain alignment on priorities and resolve procurement issues promptly.
• Provide support for IT requisitions, order management, and contract waivers when the IT Business Manager is out of office, ensuring continuity of procurement activities and compliance

Continual service improvement

• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
• Support specific activities to improve processes
• Spot or identify deficiencies

Financial management

• Promote good financial management by raising purchase requisitions in line with guidance from budget holders, and liaising with both finance and procurement teams to ensure timely processing of invoices and payment queries

Ownership and initiative

• Own an issue until a new owner has been found or the problem has been mitigated or resolved

Supplier and Contract Management

• Establish and maintain relationships with IT vendors and service providers
• Assist in monitoring supplier performance against agreed service levels, escalating issues where necessary

Service focus

• Take inputs and establish coherent frameworks that work

Service reporting

• Ensure the service management platform is up-to-date at all times with Customer Service activities, including maintaining the Supplier Catalog, Contract Catalog, and Asset Configuration Management Database (CMDB)
• Produce relevant reports in a standard format and agreed timeframe
• Work with important stakeholders to discuss any changes in the reporting processes
• Add a commentary that provides an interpretation of the data set
  Technical specialism
  Use management system software and tools

User focus

• Identify and engage with users or stakeholders to collate user needs
• Understand and define research that fits user needs
• Use quantitative and qualitative data about users to turn user focus into outcomes

Other Duties:

• Occasional work may be required outside of core business hours to support major projects / programmes
• Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.

Person specification

Education / Qualifications

Essential criteria

• Degree, or equivalent level of experience
• Relevant specialist technical qualification or equivalent experience
• Service management qualification or equivalent experience (example: ITIL)

Desirable criteria

• Relevant management / leadership qualification or equivalent experience
• Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)

Experience

Essential criteria

• Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
• Experience in managing end-to-end procurement of IT assets and services, including requirements gathering, supplier engagement, and contract coordination
• Experience in maintain an accurate and up-to-date IT asset register, covering hardware, software, licenses, and warranties

Desirable criteria

• Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
• Understanding of the management of financial budgets for the team (pay, consumables)
• Experience of management products / services in healthcare (NHS)

Skills and knowledge

Essential criteria

• Knowledge of asset management tools
• Contribute and support the delivery of service improvement and re-design initiatives
• Contribute to the training needs analysis and professional development
• Good IT understanding of procurement and asset management
• Use Service Management, Quality Assurance Testing, and Delivery Management tooling
• Systematic and methodical approach to problem solving

Personal qualities

Essential criteria

• Relentless focus on user needs and experience
• Problem-solving mindset - focusing on improving outcomes
• Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
• Able to work well within a busy environment
• Ability to work independently and prioritise tasks
• Strong attention to detail

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Documents to download

• MEH IT - IT Procurement & Asset Manager (job description) (PDF, 333.7KB)
• Staff Benefits (PDF, 865.7KB)
• MEH Privacy Notice (PDF, 138.0KB)