Company Description

Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy's finest artisans and brands. With offices in Milan, Bologna, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world.

Position

To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.

What will be your key responsibilities?

• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions;
• Activate procurement processes when orders are validated;
• Provide excellent customer support (in English) through emails and calls;
• Understand customers' requests and use problem solving skills to meet their expectations;
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients;
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
• Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management);
• Suggest retention initiatives and contribute to improve customer loyalty;
• Continuously evaluate internal customer care processes and propose business development initiatives;
• Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management;
• Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction;
• Support the Trade & Design team with the evaluation of project requirements (e.g. certifications);
• Assess technical requirements prior to production activation with supplier network;
• Liaise with Trade & Design team on Project Development;
• Assist on the organization of production timelines & monitor supply when orders are confirmed;
• Assist on procurement processes.

Requirements

Who are we looking for?

• Degree in Economics and Arts, Business Administration, Project management
• Previous working experience is considered a plus
• Passion for art & crafts
• Excellent knowledge of MS Office (especially Excel)
• Italian native, professional proficiency in English
• Attention to details, flexibility and entrepreneurial attitude
• Highly organized with the ability to plan and prioritize
• Ability to work efficiently in a dynamic environment
• Negotiation skills

Other information

Our Perks

• Positive workplace. We're a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission.
• Entrepreneurial mentality. We're always looking for people eager to step up their tasks and skills.
• Innovative and tech-oriented environment. We're changing the way people buy, sell, and perceive luxury.