Job Description

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title:Insurance Consultant / Project Manager - Lloyd's & Specialty Markets

BU/Segment:Insurance Consulting

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

Summary of the role:

We are seeking an Insurance Consultant with strong London Market and Specialty Insurance expertise to support clients across operational, digital, and business transformation initiatives. This role is ideal for a consultant who brings deep insurance domain knowledge, combined with hands-on experience delivering end-to-end transformation, process improvement, and operating model design within the specialty insurance sector.

While experience with Post-Merger Integration (PMI) is advantageous, it is not a core requirement for this role. The primary focus is on advising insurers across the London and specialty markets on operational excellence, target operating models, digital transformation, and opportunity identification.

You will act as a trusted subject matter expert, working closely with senior stakeholders to shape and deliver transformation programs across underwriting, claims, delegated authority, finance, and operations.

As part of your duties, you will be responsible for:

• Act as a Subject Matter Expert (SME) across the insurance lifecycle within the London and Specialty Insurance markets, including Lloyd's.
• Advise clients on target operating model design, operating effectiveness, and process optimisation.
• Support and lead insurance consulting engagements across operations transformation, digital transformation, and process improvement initiatives.
• Deliver end-to-end transformation projects, from diagnostic and opportunity identification through to implementation.
• Collaborate with cross-functional teams to define transformation roadmaps, business cases, and execution plans.
• Conduct gap assessments, process reviews, and operating model assessments across underwriting, claims, delegated authority, finance, and compliance.
• Support clients with London Market-specific operating models, placement processes, governance structures, and regulatory considerations.
• Leverage data, automation, and digital capabilities to improve efficiency and performance across insurance operations.
• Partner with senior client stakeholders to manage delivery, track outcomes, and ensure sustainable change.
• Contribute to business development activities, including proposals, client presentations, and thought leadership.

Qualifications and experience we consider to be essential for the role:

• 5-8 years of consulting experience within the insurance sector.
• Strong insurance domain expertise, with experience in the London Market, Lloyd's, and specialty insurance.
• Proven experience delivering operational transformation, digital transformation, or process improvement projects.
• Hands-on experience building or supporting target operating models for insurers.
• Strong understanding of specialty insurance products, placement processes, and market dynamics.
• Experience working with insurers across the UK market (Bermuda exposure desirable).
• Excellent analytical, communication, and stakeholder management skills.
• Familiarity with data-led transformation and automation in insurance.
• Experience working within consulting, advisory, or transformation teams.

Preferred Experience, but not essential:

• Experience supporting Post-Merger Integration (PMI) or integration-related workstreams.
• Exposure to synergy assessments, integration readiness, or operating model harmonisation.
• Project management certification or experience (Agile, PRINCE2, PMP).

Skills and Personal attributes we would like to have:

• Deep knowledge of London Market and Specialty Insurance, including products, governance, and regulatory frameworks.
• Strong consulting skillset with the ability to work across multiple stakeholders and functions.
• Structured problem-solver with a focus on tangible, outcome-driven delivery.
• Strong commercial acumen and understanding of insurance value drivers.
• Ability to identify transformation opportunities and translate them into actionable solutions.
• Comfortable engaging with senior executives and C-suite stakeholders.
• Passion for innovation, automation, and continuous improvement in insurance operations.

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.