Context & Environment

-

Activities

Operations & Customer Experience

• Develop, update, and implement Operations SOPs and ensure compliance at site level
• Ensure high standards of customer service, food hygiene, 5S, TOP services, and HACCP compliance. Perform spot checks in shop, café bonjour & bakery, and other areas, to identify areas for improvement and ensure that all findings are corrected on time, with supports from Territory Managers.
• Prepare category arrangement for shops under your supervision.
• Work closely with dealers/ franchisees for (pre-during-post) store set-up, provide trainings for shop cashiers & coffee baristas, and propose new categories/ SKUs to be listed in shop.
• Monitor shop layout, stock levels, staff performance, and propose continuous improvements

Sales & Business Development

• Drive sales growth & improve customer journey through development plans, localization of SFS (Shop Food, Services) guidelines, and project execution at each site.
• Collaborate with Merchandising to introduce new suppliers, products, and customer experiences, plus continuously monitor sales trends to determine fast-moving products, in accordance with the evolution of the market.
• Support Marketing, Customer Experience & Digital Executive to initiate and develop memorable experiences, communications, marketing activities or promotion calendar, and perform the market survey, competitor analysis and propose action plans to SFS Manager.
• Identify leasing opportunities for events and exhibitions within the designated venue or location
• Support SFS Activities

Analysis & Reporting

• Collect and analyze sales data to generate insights and create/update action plans.
• Prepare monthly highlights & shop results.
• Coordinate with Finance, Accounting, Customer Services, and TMs on invoicing, payments, and partner follow-ups, if required.

Assist with ad-hoc SFS activities and other tasks assigned by the SFS Manager

Candidate Profile

• Bachelor's degree in relevant business field
• Experience in relevant business field
• Familiar with Microsoft office's software
• Fluent ability to communicate and write in English
• Fast learner and adaptable in a fast-changing environment
• Good communication, relationship management and negotiation skill
• Willingness to travel for the job

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

Apply

• Facebook
• Email
• X
• LinkedIn

<