Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We're investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Team and advance your career as a

Employee Advisory SME

In this role You will:

• Be the first point of contact for employees, line managers and people advisors
• Providing exit guidance
• Use our operating framework and service enabling technologies to manage queries
• Create, update, triage and/or resolve cases according to our services commitment
• Follow defined problem and incident management processes, call out where necessary
• Proactively seek advice on unclear processes and suggest solutions to problems
• Evaluate high risk cases/trends and deliver regular updates to leads
• Implement in-scope transactions in people and culture applications
• Support basic people and culture system(s) navigation
• Promote the use of self-service
• Diagnose individual system queries and seek resolution
• Perform initial investigation for technical issues and triage them to the centralized application support team
• Support proactive project activities
• Support new joiners, movers and leavers by providing enhanced care services
• Identify and complete continuous improvements opportunities
• Support knowledge creation and maintenance
• Support global change and implementation projects
• Support cyclical people and culture activities
• Acts as a key Advisory representative with Global teams
• Act as the go to expert for assigned policy/process areas and complex case types
• Provide second line advisory support and guidance on judgement based cases
• Support accurate triage and first time resolution
• Reinforce correct process flow and consistent policy interpretation and application
• Support case QA, calibrations and thematic reviews
• Identify and call out risk trends, grey areas, and systemic issues
• Ensure job aids and knowledge articles are accurate, practical, and Advisor friendly
• Provide Advisory input into process changes, pilots, and transformations
• Support projects, UATs, and initiatives impacting Employee Advisory

What You will need to be successful:

• Proficiency in English language
• HR generalist/practitioner or related/equivalent experience
• Problem solving skills demonstrated through experience in case management
• Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights
• Risk Management - able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk
• Business Capability
• Customer focus - Puts the customer at the heart of decision making
• Solution focus - applies judgement and common sense and seeks to identify solutions which will contribute
• Eye for business - ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy
• Inclusion and working together - proactively builds and maintains inclusive relationships with a diverse set of collaborators
• Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp's success. You may be eligible to join bp's Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital Fluency, Employee and labour relations, Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Microsoft Excel {+ 12 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.