Senior Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. This role is contributing to the Electrification Service division. You will be mainly accountable for: • Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category. • Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively. • Providing technical consulting on Service solutions to management and customers. • Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

Qualifications for the role

• Bachelor's Degree in Electrical Engineering with minimum of 5 years of field engineering experience preferred (OR High School Diploma / GED with a minimum of 10 additional years of related experience)
• Demonstrated & ability to build strong interpersonal and customer service skills. Demonstrated ability to work effectively with minimum supervision, with strong business acumen
• Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers
• Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays)
• Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus
• Computer skills including Microsoft Outlook, Excel, and Word
• Knowledge of industrial customer base in geographical area
• Ability and willingness to travel approximately 75% as required
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $74,900 and $139,100 annually. myBenefitsABB.com