JOB DESCRIPTION

NOV is an award-winning international engineering company that provides leading-edge modeling software and hardware products spanning across drilling, fracturing, wireline, pumping services, and coiled tubing industries. At NOV, we have a strong legacy of enhancing our customer's operational performance with innovative software products. We are building on that legacy to modernize and advance our solutions to provide new capabilities, seamless interoperability, and unprecedented access to data on the job site, in the office, and via mobile technologies to give our completions customers a distinct competitive edge. Our portfolio expansion and continued success has generated a need for a Sr. Applications Support Engineer for our Conroe, TX office.

Organizational Role

We are looking for a Sr. Applications Support Engineer to join our team, where you will work closely with Sales to ensure a smooth transition from the sales process to deployment and ongoing operations. In this role, you will develop comprehensive customer training content that provides a foundation for customized training that empower customer's management and personnel to quicky achieve success with NOV solutions. You will be a vital customer advocate engaging with our development teams for insights into how our products work, as well as a strong voice for enhancements that accelerate deployment and operations. This position also involves participation in a support rotation, where you can identify knowledge gaps and opportunities to continually improve our products and training.

Key Responsibilities

• Develop and deliver comprehensive customer training on-site and via videoconferencing.
• Operational technical expertise for our product portfolio, focused on how to effectively deploy and use our solutions.
• Represent "the voice of the customer" to NOV sales, development, and support teams.
• Deployments: Setup customers in NOV software applications environment in preparation for start of operations.
• Deployments: Communicate and coordinate with field engineering team for hardware installation needs.
• Delivery of technical solutions, including hands-on configuration and deployment of solution components.
• Develop workflows for managing completions data in both NOV systems and sync with customer's data systems
• Other duties as assigned
• Maintain a coordinated view of all training resources and engagements, collaborating with CSMs and supporting outbound webinars or social media "how-to" video content.
• Assess product changes and ensure updates to all relevant support documentation (internal and customer-facing, such as QSG, release notes, etc.).
• Mentor and act as a Subject Matter Expert (SME) for training support team members. Assist in maintaining team competencies and supporting the creation of reference documentation.
• Participate in the support rotation, including after-hours support as needed.

Desired Qualifications

• Bachelor of Science Degree with engineering background, or equivalent experience
• 5+ years of experience in Product, Operational, or Engineering roles
• Field experience in completion operations (coil tubing, service rig, wireline, or frac) is required
• Customer-facing skills - written and verbal communication
• Ability to plan and coordinate training and deployments
• Proven ability to define client issues and leverage resources to solve problems
• General understanding of IT infrastructure concepts (servers, databases, security, etc.) is required
• Basic networking troubleshooting skills a plus
• Basic electronics troubleshooting skills a plus