In this Role, Your Responsibilities Will Be:

• Working alongside engineers in troubleshooting customers' technical issues
• Setting up systems or demo units for TSE troubleshooting, proofs-of-concept, or demos
• Troubleshooting NI and third-party hardware modules for functionalities validation
• Managing VM servers, demo-room and store-room
• Managing and improving hardware loaning and shipping processes
• Maintaining the hardware asset database and track all movements of assets in appropriate asset tracking system
• Taking lead in NCPS requests/processes which include procurement process
• Implementing procedures and document processes on weekly basis as needed

Who You Are:

You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals successfully

For This Role, You Will Need:

• Proficiency in English
• Diploma, Advanced/Higher/Graduate Diploma in electronics and electrical engineering or computer science. Other fields may be considered if relevant.
• Experienced in hardware troubleshooting; software and driver installations, with basic electronic knowledges
• Experienced with basic computer troubleshooting skills (HW - hard drives, SW - installation, proprietary licensing, etc.)
• Worked optimally in an ambiguous and dynamic environment
• Strong in communication skills, analytical approach, effective problem-solving skills, self-starter, and growth mentality

Preferred Qualifications that Set You Apart:

• Experienced in working with NI hardware and LabVIEW
• Experienced in using handheld and benchtop instruments such as oscilloscopes, digital multi meters, power supplies, etc.
• Experienced in inventory or asset management systems, working crossed functions and geographies.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.