Company Overview

WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

Job Description

WHAT YOU'LL BE DOING

As supervisor, the person in this position provides leadership to a team of technical consultants who are responsible for complex technical assistance to dealers, contractors and field sales personnel. The supervisor may also handle escalated calls, but must spend at least 50% of time planning, directing and evaluating the technical consultants' work.

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure and analyze key metrics to assess effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

WHAT WE OFFER

Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Tuition reimbursement
• Medical, dental, and vision insurance, prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave; 2 weeks paid bonding leave
• Life and long-term disability insurance
• Depending on date of hire, new employees receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year
• Benefits are subject to applicable eligibility requirements

Qualifications

WHAT WE ARE LOOKING FOR

• High school diploma or equivalent experience required.
• At least 5 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Advanced knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Excellent customer service skills, analytical ability, and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite. Experience with SAP preferred.
• Capacity to serve as a Subject Matter Expert for the Technical Services Department.
• Strong presentation skills.
• Able to lead subordinates in order to meet schedules and resolve technical problems.

The compensation range for this position is approximately $90k - $111k and will be based on the candidate's qualification, experience, and education.

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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