Job Summary

Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoicing. Engineer/ Senior Engineer - Customer Support will handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.

In this Role, Your Responsibilities Will Be:

• Review customer's PO; to align with Emerson's term & condition, trade compliance policy
• Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
• Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
• Monitor and update date management for sale order and backlog to meet customer requirement.
• Coordinate drop shipments from producing factories to destinations specified on order accurately and timely.
• Expedite documentation submission and prepares certificates of Conformance/Origins.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Apply new customer as per guidelines in system.
• Prepare sale forecast and POR Sale report by period and supervise to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls expertly and consistently.
• Acts as a liaison to assure timely and efficient administration of orders.
• Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Provide timely response to order enquiry such as in those for pricing, lead time and order status.
• Acquire an understanding of Emerson Process Management products.
• Participate in continuous improvement activities.
• Perform any other duties and responsibilities as assigned

Who You Are:

You are attentive to details, hard worker, proactivity, collaborative, willing to interact. You can work under time pressure and multi-task. You have strong analytical skills and ability to tackle problem. You have excellent customer sense. You have excellent verbal and written communication skills in English.

For This Role, You Will Need:

• Bachelor's degree in engineering or equivalent experience in business administration or International Trade is a plus.
• 0 to 3 Years experience in customer service role.

Preferred Qualifications that Set You Apart:

• Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.