Sr QCS Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Operations Manager

Your role and responsibilities

In this role, you will be responsible for supporting the full lifecycle of ABB pulp-and-paper quality control products at ABB customer facilities under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services for the technician's assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB pulp-and-paper quality control solutions. The work model for the role is: Onsite This role is contributing to the Process Automation Process Industries Pulp & Paper division. You will be mainly accountable for: • Maintain ABB's suite of quality control hardware and software. This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution at site. Handle customer questions about the state of the ABB system. • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations. • Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided; however, a basic understanding of electrical theory and electrical safety is required for the training to be beneficial. • When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments. Our team dynamics You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

• Associates Degree in a related field and 8 years of electrical/electronics, instrumentation or process control related work/military experience required or HS Diploma and 10 years of related work/military experience required
• Candidates must know how to use electrical test equipment such as voltmeters or multi-meters safely
• Mechanical/Electrical aptitude is strongly preferred
• Candidates must be comfortable using basic hand tools
• Candidates should be able to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC so they can safely avoid contact
• Ability to read electrical drawings and utilize for troubleshooting electrical systems is required

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.