JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Service and repair of customer property items including, but not limited to, centrifugal pumps and frac hose as supported by the Mission Completion Products.
• Perform service and repair primarily at NOV locations; and at customer locations as required.
• Perform all duties in accordance with the QA procedures and departmental work instructions.
• Disassemble equipment to remove parts and determine required repairs.
• Examine all parts for general corrosion, defects, breakage or excessive wear and whenever looking at specified reported issues on any unit.
• Diagnose cause of equipment malfunction thru observations and testing based on related schematics and assembly drawings, and work instructions or procedures.
• Request parts as required and install according to instructions, drawings, or procedures
• Ensure all work performed is in a quality minded, tidy & accurate manner, prepare all surfaces and components as necessary to ensure no damage occurs during assembly and testing.
• Test run repaired equipment to ensure it works to full specification.
• Lead new product field trails on location as the PP&C point of contact with the customer.
• Troubleshoot issues with new equipment and communicate field performance feedback to engineering teams that can used for design changes.
• Identify the barriers of adoption to new MCP technology from a customer's perspective, particularly identifying and communicating the perspectives from a customer's field personnel.
• Travel to locations on short notice to troubleshoot new equipment or to be the NOV point of contact to a customer currently accruing NPT.
• Actively participate in training as identified by the Manager.
• Comply with all NOV Company and HSE policies and procedures.
• Utilize safe work habits.
• Perform other work-related tasks as assigned.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Become very familiar with Mission Completion Products product lines.
• Become very familiar with Mission Completion Products service procedures and operational processes.
• Become very familiar with all Mission Completion Products engineering groups, product line managers, and new product development managers.
• Become familiar with all applicable NOV software.
• Become familiar with all applicable NOV software.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or equivalent preferred.
• 2 or more years of relevant work experience - Previous oilfield experience preferred.
• Experience using hand tools, torque wrenches, and power drills required.
• Strong technical troubleshooting and problem-solving skills.
• Understanding of hydraulic/pneumatic applications, pressure containing equipment, and hydrostatic pressure testing equipment and processes highly desired.
• Computer skills - Must be familiar with Microsoft office suite and have ability to learn ERP and Service Software.

JOB REQUIREMENTS

• Ability to pass a drug screen & background check.
• Must be able to pass a 3-year driving history background check.
• Must possess & maintain a valid Driver's License.
• Must provide transportation from home to the office. Transportation to customer's location will be provided.
• Overtime may be required during weekdays, weekends, and holidays.
• Willing & able to travel up to 25% of the time to other NOV and/or customer locations as required to support our service offering.
• Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.
• Operation of test pumps/equipment.
• Operation of cranes and forklifts, etc. as required.
• Ability to read and apply Assembly Drawings/Procedures.
• Do not undertake any task or job for which authorization and/or training has not been given.
• Ensure that all goods being produced are to a high standard of quality and in accordance with the relevant QA procedures and/or departmental works instructions.
• Perform all duties in a safe manner to prevent injury to yourself, your co-workers, or company assets/property.
• Learn and comply with all company health, safety, and environmental policies noting all that specifically apply to your work area and job function.
• Become proficient in the use of all equipment, tools, and techniques used in the Mission service spectrum as specific to the application being performed.
• Work in an orderly manner, keeping the service area and workbench clean and tidy.
• Superior interpersonal and communication skills.
• Maintain a professional manner and communicate clearly with both internal and external customers as required.
• Willingness to comply with all safety regulations and procedures.
• Ability to adapt and be cross-trained to learn all job duties.
• Ability to multitask in fast paced environment.
• Working conditions may be inside and outside with extreme temperature.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.