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We are seeking a Technical Support Engineer in Rosmalen, the Netherlands
In this role the Technical Support Engineer will contribute to the growth of the HPS Life Cycle Services business by providing customers and Honeywell projects and services personnel with accurate and efficient technical product support for the safety systems products: Safety Manager Series C, Safety Manager, Fail Safe Control (FSC) system and Safety Historian.

Responsibilities:

• Manage service requests with all major customers across the safety systems product lines
• Provide technical support to customers and Honeywell employees in the region and globally
• Keep technically current with the broad HPS product/systems portfolio, whilst maintaining expert product knowledge on the safety systems product line and its interfaces to other HPS products
• Diagnose the issue and provide problem solving and appropriate technical assistance solutions, specifically for safety systems
• Accurately and professionally summarize discussions, meetings, and issues / solutions
• Proactively follow-up on solutions / suggestions provided to customers to ensure no further action is required and the issue can be closed out
• Onsite audit for required sites and feedback for all system audit results to the factory & project operations
• Resolution of product quality issues including failure analysis process
• Travel to sites when required to perform support for complex troubleshooting which can't effectively be achieved remotely or by local resources
• Provide occasional technical advice relating to system implementation, migration, support and training requirements
• Consult the technical solutions for system & service enhancement with the customers
• Maximization of Customer Satisfaction through responsiveness and quality of service
• Communicate to Global TAC/Development engineering team for technical issues

Basic Qualifications:

• Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering, Computer science)
• Previous experience working in a process safety role
• Field experience with Honeywell safety system products
• 5 years of experience in system / project engineering or technical / customer service function in the industrial automation industry
• 3 years of onsite industrial process industry experience
• Technical qualification in electronics, automation or process technologies
• Seasoned safety systems engineering or customer service / support experience with strong knowledge of Honeywell safety system products
• Work from office is mandatory

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

• JOB ID: HRD261739
• Category: Engineering
• Location: Burgemeester Burgerslaan 40,Rosmalen,ROSMALEN,5245 NH,Netherlands
• Exempt

Engineering (GLOBAL)