Associate Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will execute medium-to-high-complexity service work - installation,commissioning, maintenance, upgrades and retrofits - according to work instructions and in accordance with ABB processes, standards and safety guidelines. You will deliver skilled customer service by meeting customers' needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio. Perform site installation, testing & commissioning of LV products, including mainly EV chargers and ABB ability digital solutions, Perform other field service activities including identifying problems, repairing, maintenance, replacement applications for LV products, Online technical support for customers, sales team and partners, Perform service works according to ABB's technical, commercial and health & safety standards, Perform trainings to customer at site and at ABB facilities, Prepare the service reports and records that are necessary for the quality of service. Prepare the tools and equipments that are related to the jobs on the to-do list, Provide the maintenance of the service tools and keep the test tools in working condition, Ensure customer satisfaction during / after deliveries.

Qualifications for the role

• University degree in Electrical Engineering, Electrical/Electronic Engineering or Electronic Engineering,
• At least 2 years of experience in LV products and services,
• Good command of written English and intermediate/upper intermediate level of spoken English,
• Team worker, professional, communicate effectively and customer oriented,
• Proficient in planning and organizational skills,
• Ability to travel frequently, a valid driving license.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory