Service Quality and Reliability Engineer
NOV
EngineeringJob category
EngineeringJOB DESCRIPTION
RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY:
Workshop daily presence:
Customer Focus
Internal Communications
Audits
Facility Specific Responsibilities
BEHAVIORAL SKILLS/COMPETENCIES & EXPERIENCE REQUIRED
RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY:
Workshop daily presence:
- Monitor and ensure all quality standards are following during tool assembly, disassembly, storage, and shipping.
- Monitor service issues, damage, and tool servicing on a daily basis.
- Identify room for improvement in the tool service protocols.
- Monitor and track vendor performance for critical suppliers.
- Record all non-conformances in JDE and close them in a timely manner.
- initiate assign and monitor 5S implementation at service facility.
- Act as a liaison between operations and engineering for product development and enhancement.
- Re-evaluate components that are considered scrap according to current procedures and suggest rework methods to extend their usage to reduce operating costs.
- To have enough knowledge and experience to work on engineering design software packages to produce rework drawings.
- Propose product modifications to increase parts longevity and reliability and carry out engineering studies and simulations to verify the proposals.
- Keep track of implemented modifications and new rework methods along with the resulting cost reduction.
Customer Focus
- Initiate ITrax process for all internal or customer reported incidents related to tools.
- Create IFR and support application engineering team for further investigation on the tools.
- Create, document, and follow up corrective actions with root cause analysis.
- Elevate and support investigation to obtain level 1, 2 etc. reports as needed.
- Co-ordinate with the application engineering team to complete the investigation in a timely manner.
- Participate on regular ITrax review meetings (open incidents & other SQ issues).
- Lead the service quality/investigation meeting with customers and prepare the presentation.
Internal Communications
- Review all new releases of service documents. (SQA, LSP & level 2 documents). Identify the need for creating and establishing local service procedure (LSP) based on reliability and quality trends of the tools.
- Create engineering change request for new service document also revise the existing engineering and SQ document
- Conduct SQ meeting with customers by participating the sales and engineering team to get the feedback for improving the product quality
- Monthly participate in the SQ meeting and monthly performance meeting and submit monthly report and quality objectives and targets to the Regional Leader.
- Monthly Follow up and Update the Objectives and Target for the facility and data to be added to the Online location scorecard sheet.
Audits
- Conduct monthly process audits for the location facility
- Plan and schedule self-audits and conduct them as planned
- Perform supplier audits for new suppliers and when required. Monitor the supplier's performance following ISO 9001 and NOV QMS
- Observe HSE regulations, encourages safe working practices, corrects obvious hazard immediately or reports them to the proper personnel.
- Sustain the 5s and Lean process as per facility procedures
Facility Specific Responsibilities
- All the above-mentioned responsibilities are facility specific responsibilities.
- The SQR works closely with the Facility Manager, Logistics and Inventory Manager, Service Supervisor, and the Regional SQR Manager
BEHAVIORAL SKILLS/COMPETENCIES & EXPERIENCE REQUIRED
- University Degree preferred, Mechanical/Petroleum Engineer.
- 4-6 years of service shop operations quality experience, especially in repairs and maintenance areas.
- Documentation and Training Skills a plus.
- Experience in Quality Management System.
- Exposure to Quality Management system.
- ISO certification - Lead Auditor I auditor.
- Coaching.
- Time Management.
- Organizational Agility.
- Written Communication.
- Integrity and Trust.
- Customer presentation.
JOB SUMMARY
Service Quality and Reliability Engineer
NOV
Perth
6 days ago
N/A
Full-time
Service Quality and Reliability Engineer