Services Engineer is responsible for designing, implementing, and optimizing customer-centric, reliable post-sales services. By enabling seamless services that customers can easily purchase and consume, this role elevates customer experience while ensuring operational excellence. This mid-to-senior individual contributor role combines technical expertise with cross-functional collaboration to directly influence service delivery efficiency, customer satisfaction, and long-term trust. Key goals include optimizing costs and capabilities, enabling scalable service delivery, and empowering delivery teams through targeted training and tools as well as seamlessly deploying end-of-service (EOS) plans.

In this Role, Your Responsibilities Will Be:

• Service Enablement: Collaborate with product teams, service product managers, and delivery teams (Tech Support, Field Services, Education Services, Repair, and Calibration) to design comprehensive post-sales service plans for all NI offerings. Validate plans using engineering expertise and deep knowledge of post-sales services' enablement and delivery specifics. Ensure necessary capabilities, tools, workflows and service work are in place to support service delivery. Ensure seamless integration of services into the customer journey prior to product or offering release.
• Process and Infrastructure Optimization: Streamline workflows, tools, and systems to scale post-sales services efficiently. Leverage business systems (e.g., CRM, ERP, PDM, PLM tools) to appropriately set up and maintain services.
• End-of-Service Management: Drive seamless service deactivation by understanding product and service specifics, planning transitions, and ensuring minimal customer disruption.
• Collaborator Collaboration: Act as a bridge between product teams, R&D, and service delivery teams, providing subject matter expertise to address serviceability issues, capability gaps, and escalations. Lead training and onboarding initiatives to empower delivery teams.
• Metrics and Continuous Improvement: Adhere to key performance indicators (critical metrics) and drive continuous improvements to enhance service quality, efficiency, and customer satisfaction.
• Logistic Support: Enable delivery teams with the right tools, hardware, and depot readiness to ensure field services are equipped for success.

Who You Are: You take personal responsibility for decisions, actions, and failures. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.You make decisions and take actions without the total picture.

For this Role, You will Need:

• Education: Bachelor's degree in Engineering, Computer Science, or a related field
• Experience:
  • 3+ years in service enablement, operations, or engineering roles.
  • Proven track record in service delivery, cost optimization, and process improvement.
• Technical expertise in hardware, software, and systems
• Multi-functional project management
• Experience with enterprise systems, including CRM, ERP, PDM and PLM tools
• Familiar with Service Lifecycle Management (SLM)
• Good understanding of post-sales service delivery and customer problems
• Experience with NI product portfolio and Test & Measurement industry (preferred):

Preferred Qualifications that Set You Apart:

• Strong interpersonal and communication skills
• Analytical problem-solving and decision-making ability
• High sense of ownership, accountability, and deadline focus
• Adaptability to navigate organizational ambiguity and overcome obstacles
• Attention to detail and situational awareness

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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