At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This Position reports to:
Service Execution Manager

This role will involve undertaking visits to customers' sites to provide breakdown repair, servicing, planned preventative maintenance, calibration contracts and installation/commissioning etc, on a wide variety ABB (Measurement & Analytics) products. You may be required to provide 24x7 service cover on a rota basis and also factory-based workshop repairs.

The successful candidate will be required to travel throughout the UK and occasionally overseas. Overnight stays away from home will be required.

We are looking for the successful candidate to be based in the East of England.

The work model for the role is: Onsite (various)

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.
• Develop and maintain customer relationships and satisfaction with field- based service solutions.
• Support the development and delivery of ABB Ability™ Digital Service Solutions, working with product managers and service product managers as required. Assist with taking these innovative solutions to market
• Work with aftersales support team to develop service solutions and training material for delivery to partners and customers alike.
• Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers' safe-working expectations.

Qualifications for the role

• Preferably qualified to ONC/HNC level in instrumentation, measurement control / equivalent, or have served recognised apprenticeship in a relevant discipline.
• Good PC skills, and familiar with MS Office suite of software.
• Excellent written and oral communication and Interpersonal skills.
• A flexible approach to working and good problem solving skills are essential.
• Instrumentation experience having worked in one of the following industries - Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, Oil & Gas is preferred.
• Experience of Water Analysers advantageous, but not essential.
• Full valid UK driving licence and passport are essential.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond .

• Competitive salary
• Company car
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Open Job Market (internal mobility opportunities, mentorships & access to projects globally)
• Employee Assistance Programme
• Generous employee referral scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK . Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. # Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld