Field Service Technician

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This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to repair a variety of standard drive units and subassemblies. Each day, you will ensure the best possible and most cost-effective problem resolution. You will also showcase your expertise by executing work as per first-time right approach and ensuring the job is done on time and as per quality standards. You will execute service delivery according to agreed workflows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customer needs. Take action to identify new Service Business Opportunities for ABB in co-operation with the customer and other ABB Team Members. The work model for the role is: Onsite This role is contributing to the Electrification Services Business Area. You will be mainly accountable for: Health, safety, and integrity • Adhere to standards of Health, Safety and Environmental (HSE) and comply with ABB and the Clients Company Health, Safety & Environment Management System requirements; takes reasonable care of one's own health and safety and that of others in the workplace. Service delivery: • As a member of the ABB ELSE Service team the main purpose of the Field service Technician role is to deliver a high quality, consistent and competent service in accordance with project / company requirements, standards, and procedures to support overall delivery of company goals and schedule. • Medium/LV voltage distribution systems • Medium/LV voltage switchgear • Digital Switch Gear • Protection relays • Protection relay coordination, settings, SLDs, cable schedule, Key Schematic Diagrams, • Medium/LV voltage retrofit installations. • Completion of approved check sheets • Assist vendor representatives and site operations and startup (energization) activities for medium and Low voltage electrical systems. • Preparation of report site reports • Competent to use all test equipment. Documentation and reports • Prepares all documents and customer reports to be signed by the customer representative. utilize all relevant tools. • Reports work done in a timely manner and follows up when needed. • Troubleshooting • Troubleshoot Equipment/Process failures and requests proactive corrective actions and makes recommendations to avoid repeating the problem in the future. Service excellence • Proactively plans and executes work on a first-time right approach with customers, and ensures the job is done on time and on quality. • Identifies improvement needs and potential solutions for them in the way of working. People leadership and development • Provides technical guidance to associates. • Acts as trainer when needed, for field service associates and customers.

Qualifications for the role

• Diploma in Electrical Engineering
• B Tech Elect (Advantageous)
• Ability to read and interpret circuit diagrams, electrical schematics, wiring diagrams, SABS installation standards etc.
• Switchgear repairs and testing
• Ability to use a variety of electrical test equipment.
• Valid Driver's License.
• Valid Passport
• Available for standby.
• Travelling to various sites.
• Working under pressure.
• Working in and outside South Africa's borders

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets.