Title:
Technical Service Engineer (L3)

Your KBR future - delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.

From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to our customers.

Learn more about our business - https://kbr.foleon.com/gsapac/gs-apac/

The Opportunity

As a Technical Service Engineer (L3), you will be part of an elite Level 3 team of subject matter experts, providing advanced technical support within a secure Defence environment. This role is pivotal in ensuring the stability and performance of mission-critical systems, with a strong focus on Wintel infrastructure and incident management. Operating within a mature ITSM framework, you'll respond to complex technical challenges, support high-impact operations, and uphold the integrity of Defence IT services. This is an exciting opportunity to apply your expertise in a meaningful way, contributing to national capability while working with cutting-edge technologies in a fast-paced, high-trust environment.

Responsibilities

The key responsibilities of the role will include, but is not limited to:

• Deliver Level 3 Technical Support through the client's ITSM toolset, ensuring resolution of incidents within agreed Service Health Indicator (SHI) timeframes.
• Engage and coordinate with third-party vendors to manage escalations and ensure timely resolution of complex issues.
• Contribute to Defence ICT projects, providing technical input and implementation support across critical initiatives.
• Create and maintain Standard Operating Procedures (SOPs) to ensure consistent, high-quality support practices.
• Develop and update Detailed Level Designs (DLDs) to align with evolving system architecture and security requirements.
• Support after-hours operations as needed to maintain system availability and respond to urgent issues in real-time.

Qualifications, Skills and Experience

Essential:

• Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
• demonstrated Knowledge of CyberArk and PAM stack
• Demonstrated knowledge and Experience in Active Directory & Identify Management Services
• Demonstrated Knowledge & Experience in Vmware Vsphere 7
• Demonstrated Knowledge and Experience in Citrix Studios & Director
• Proficiency in advanced scripting
• ITIL V3/V4 certification
• CyberArk Certification
• NV2 security clearance is required

Desirable:

• Bachelor's degree in computer science or related field
• Microsoft Certifications or equivalent experience

Benefits of KBR

• A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
• Flexible working conditions
• Competitive salary (including annual reviews)
• Paid Parental leave
• Paid Reservist leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Discounted employee stock purchase plans
• Flu shots, skin checks and private health insurance discounts
• Career development: Online learning, mentorship and career pathways

If you're ready to shape tomorrow, let's get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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