JOB DESCRIPTION

About the Role

As a Service Quality and Reliability Engineer, you will be responsible for implementing ISO 9001:2015 standards, optimizing the cost and reliability of Downhole Tools (DH Tools), and supporting the development and coordination of the Quality Management System (QMS) within the service facility. Your role involves direct interaction with operations, engineering, and sales teams to ensure service quality, enhance product reliability, and address customer concerns through structured quality processes.

About the Company

NOV is a global leader in oilfield services and equipment solutions, renowned for innovation and operational excellence. At NOV, we are committed to advancing the future of energy through precision engineering, outstanding service, and a strong culture of collaboration and continuous improvement. Join us and contribute to delivering reliability and performance to energy operations worldwide.

What We Offer

• A dynamic and inclusive work environment in Romania
• Opportunities for professional growth and training, including ISO certification
• The chance to work with cutting-edge engineering tools and systems
• Competitive compensation and benefits

Key Responsibilities

• Monitor quality standards in daily tool service operations
• Record and close non-conformances and implement 5S initiatives
• Liaise with engineering on product development and enhancement
• Reassess scrap components and propose cost-saving rework solutions
• Support internal and customer investigations through ITrax and IFR processes
• Conduct monthly audits, document service procedures, and support supplier evaluations
• Collaborate with Facility and Regional Managers to meet quality objectives
• Participate in service quality meetings and manage performance reporting

Qualifications & Skills

• Bachelor's Degree in Mechanical or Petroleum Engineering
• 4-6 years of quality experience in service shop operations, especially in tool repair and maintenance
• Experience with ISO 9001 QMS and Downhole Tools
• ISO Lead Auditor certification
• Experience with failure and investigation
• Experience in Quality Management System.
• Experience with Downhole Tools

Soft Skills

• Strong time management and organizational agility
• Effective written and verbal communication
• Customer-focused with presentation skills
• Integrity, trustworthiness, and a coaching mindset

Why Join Us?

Join our Global Family. Be part of a global organization where you can collaborate with teams from all over the world, share your ideas, and make a difference. Our diverse and inclusive culture fosters innovation, professional growth, and development. Together, we are building a better tomorrow.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.