Vestas is a global leader in wind technology and a driving force in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas!

Asset Performance Operations > Remote Operations Centers > ROC Chennai

Global Operations Engineering, Remote Operations Centers, Remote Operations Center APAC Remote Operations Center (ROC) provides real-time operational support to maximize turbine and system availability. We provide required support for external customers, field personnel, and technical and operational issues. Our department strives to bring forth technical and operational improvement solutions to optimize turbine cost of energy.

Responsibilities

• Perform advanced level wind turbine remote operations and support, this includes proficient operation and use of remote operation and diagnostic tools
• Familiarization of SAP front end and Perform advanced operational performance analysis and execute strategy to ensure targets are achieved
• Should perform in-depth Wind Turbine Field experience and hands on gear box, systems, and controls
• Effectively gather information remotely regarding turbine issues and performance
• Should diagnose, recommend, and implement solutions for turbine equipment
• Communicate pertinent information to key individuals and the field
• Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution
• Follow basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools
• Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions
• Demonstrate and promote integrity, strong initiative, as well as a focus on reliability, and quality of work
• May assist with or perform basic quality audits of operations
• Proactively look for improvement opportunities to job appropriate processes and procedures and communicate through appropriate channels
• Interface with customer and may respond to customer inquiries
• Will refer complex customer inquiries to higher level technical staff or manager
• Manage Escalations through undertaking and interpreting WTG data

Qualifications

• B.E in Mechanical / Electrical/Electronic Engineering or equivalent education
• Minimum 2 years technical in wind industry experience, Offshore experience will be a value-added benefit
• Demonstrated use and understanding of intermediate IT tools
• Should possess excellent verbal communication skills and reading comprehension skills Strong attention to detail and solid problem-solving skills
• Prior customer relations experience in a commercial setting preferred
• Demonstrate strong customer service
• Enhance team competencies by sharing knowledge, support team to navigate through complex technical issues
• This role may require travel, including working a flexible and variable work schedule as needed to meet business objectives
• Participate in RCA, continuous improvement and lean initiatives
• A background in offshore technical expertise will be considered a valuable asset

Competencies

• Experience in Wind Turbine operation and maintenance or wind turbine remote operations and support or Wind Turbine testing or relevant Wind turbine technical exposure through which there is a good technical understanding of different functionalities
• Perform medium operational performance analysis and execute strategy to ensure targets are achieved
• Should have good communication skills to handle Global stake holders
• Ability to understand technical language and to recognize and differentiate technical issue
• Ability to work independently and unsupervised as well as in a team environment
• Willing to work in rotating shift pattern
• Advanced Proficiency in Microsoft Office tools Word, Excel, and PPT
• Experience in remote operation and diagnostic tools, SAP front end, analytical tools like SQL & PowerBI will be an advantage

What We Offer

You'll have the opportunity to help strengthen the position of Vestas in a key market for the company with excellent perspectives of growth. Join Vestas and you'll cultivate your career in an inspiring environment at the world's leading wind turbine producer, which has an ongoing dedication to sustainability. We value individual initiative, the desire to take on responsibility, and the right balance between creativity and quality in all solutions. At Vestas your success is our success. Exposure to Global operating team with diverse and employee friendly environment.

Additional Information

Your primary workplace will be in Chennai, India.

This role may require travel, including working a flexible and variable work schedule as needed to meet business goals. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July 2025.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.