Job Description Summary

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world.

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the Americas Region.

Job Description

This is a Field Service Role supporting customers throughout parts of the US, Central and South America as needed. This position will be based out of Auburn, Alabama USA. Travel expectations are up to 100%. The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair on Colibrium additive manufacturing machines. These activities contribute to customer's production machines operating at peak performance, producing quality parts, meeting production schedules, and meeting or exceeding quality & industry standards.

Roles and Responsibilities:

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair.

• Perform total system level troubleshooting on complex multi-symptom problems.

• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines.

• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision.

• Document all work performed using computer-based service reporting procedures.

• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement.

• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts).

• Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers.

Required qualifications:

• B.Sc. Engineering / Associates degree and 2 years technical experience, or a High School Diploma and 5 years field service or electrical / mechanic technician experience.

• Willingness to travel domestically and internationally for extended periods of time.

• Willingness to work Weekends and Holidays as needed.

• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques.

• Shows Initiative, high standards, motivation and outside of the box thinking.

• Demonstrated ability to work well with limited direction and information.

• Demonstrated ongoing effort to maintain knowledge of current technology.

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Additional Job Description

Additional Information

Compensation Grade

OTHSAL

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: No