The role

As a Quality Assurance Officer, you'll play a vital role in ensuring our support & wellbeing services across the Honeycomb Group meet regulatory expectations, internal quality standards, and sector best practices. Working across our homelessness, domestic abuse, and home support brands, Concrete, Glow, and Revival, you'll monitor and enhance the quality of support services provided to a wide range of customers, ensuring safety, compliance, and continuous improvement across all services.

Job requirements:

• Work with Honeycomb Group's brands to provide assurance that performance complies with regulatory standards.
• Undertake regular quality audits, service reviews, and thematic checks across Honeycomb's support and wellbeing services.
• Coordinate, collate, and present KPI's, outcomes, and feedback to identify trends, measure effectiveness, and inform decision-making across operational teams.
• Collaborate with managers and front-line staff to identify areas for improvement, develop and monitor action plans, and embed person-centred, best-practice approaches.
• Deliver learning sessions and briefings to strengthen understanding and consistent application of quality frameworks.
• Take ownership of timelines and priorities across multiple services, managing workloads independently while supporting colleagues to meet review deadlines.

What we're looking for:

• Experience in quality, compliance, or similar operational roles within housing, homelessness, domestic abuse, or other support settings.
• Strong understanding of safeguarding principles, support planning, risk management, health & safety, and incident reporting.
• Excellent verbal and written communication skills, with the ability to build relationships across teams and management levels.
• Strong auditing, data analysis, and reporting abilities,
• Advanced understanding of ICT, including Microsoft Office and CRMs.
• Confidence in working safely with sensitive information and understanding data protection.
• Must be prepared to travel to schemes where and when necessary.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We'll be interviewing for this role as we go, so we may close the vacancy early if we find the right candidate.

#Working9till5 #NoWeekends #Flexible #OfficeHours #QualityAssurance #SupportandWellbeing #Charity

Who we are

The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it's developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant.

Watch the video below to discover more about who we are and how we're helping to champion happy home across Staffordshire and surrounding areas.

Why choose us?

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.

We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.