At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Manager

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact. You will be mainly accountable for:

• Perform on-site and remote service activities including commissioning, replacement, and preventive/corrective maintenance of intelligent emergency lighting systems and Central Battery systems across the UK, Ireland, and occasionally internationally.

• Diagnose and resolve technical issues through analysis and troubleshooting, both remotely and on-site, in collaboration with EML LSO teams. Provide effective solutions and proactively identify opportunities to expand ABB's Service Business.

• Collaborate with customers on-site to identify opportunities for operational improvements and eliminate pain points.

• Deliver exceptional customer service by executing work in line with customer orders and expectations. Plan and complete tasks with a "first-time-right" approach, ensuring timely , high-quality results while maintaining strong customer relationships.

• Ensure readiness for service activities by preparing all required materials, parts, and equipment to the appropriate quality standards. Complete documentation and reports for customer sign-off and submit timely work reports with necessary follow-up.

• Troubleshoot equipment and process failures, recommend proactive corrective actions, and propose measures to prevent recurrence of issues.

• Identify and drive continuous improvement by recognizing areas for enhancement and suggesting practical solutions to optimize ways of working.

• Prepare and finalize documentation and customer reports, ensuring all required signatures and approvals are obtained.

Qualifications for the Role

• You have a minimum education HNC / HND with a specialization in electrical and electronical engineering or equivalent

• You have 2 years of professional experience in the field of maintenance, putting in service or troubleshooting of (intelligent) electrical installations

• You have a knowledge of electronics ( emergency lighting is a pre) and get along comfortable working with electronic tools like computers, tablets and good practice of Office tools

• You have a representative appearance, you are customer oriented , organized, autonomous and have a big, motivated drive in a challenging environment

• Since you'll be travelling across the UK & Ireland a driving license is essential as is flexibility in work hours mentality including occasionally in weekends or outside business hours

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond .

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Commercial vehicle
• Private medical cover
• Generous bonus scheme
• Flexible benefits scheme (Includes options to buy or sell holidays, health check, dental, eye care, gym membership, cycle to work, gadget and discounts)

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.