MFG Hardware Services Supervisor
Emerson
EngineeringJob category
EngineeringIn This Role, Your Responsibilities Will Be:
Team Leadership & Supervision
Technical & Service Operations
Quality, Safety & Compliance
Customer & Stakeholder Support
Qualifications & Experience
Skills & Competencies
Location:
NI Job Title and Level:
Team Leadership & Supervision
- Lead, coach, and develop hardware service material handle.
- Assign jobs, manage workload, and monitor productivity and turnaround time (TAT).
- Conduct on-the-job training and technical skill development.
- Perform performance evaluations and support competency improvement plans.
Technical & Service Operations
- Supervise daily hardware service activities including receiving, shipping, inventory and testing of test & measurement equipment.
- Ensure all service work complies with company procedures, manufacturer specifications, and quality standards.
- Manage quality and technical escalations with hardware service.
- Ensure proper handling, storage, and usage of tools, test equipment, and spare parts.
- Continue improvement (CI) leader and constantly improves hardware service /or quality activities
Quality, Safety & Compliance
- Ensure compliance with EHS, safety procedures, and ISO/IEC calibration or quality system requirements.
- Support internal and external audits (ISO 9001, ISO/IEC 17025, or equivalent).
- Drive root cause analysis and corrective/preventive actions for service issues.
Customer & Stakeholder Support
- Act as a technical escalation point for customer service issues.
- Coordinate with sales, application, and logistics teams to meet customer expectations.
- Provide technical input for service scope.
- Support customer visits, technical discussions, and service reviews when required.
Qualifications & Experience
- Diploma or bachelor's degree in Electronics, Electrical Engineering, Mechatronics, or related field.
- Minimum 5-8 years of experience in test & measurement hardware service, repair, or calibration.
- At least 2 years of supervisory or team-lead experience is preferred.
- Strong hands-on experience with electronic troubleshooting at component or module level.
Skills & Competencies
- Strong technical knowledge of electronic test & measurement equipment.
- Leadership and people-management skills.
- Good problem-solving and analytical ability.
- Familiarity with quality systems (ISO 9001 / ISO 17025).
- Good communication skills in English (written and verbal).
- Proficient in-service documentation and basic MS Office tools.
Location:
- Bayan Lepas, Penang
NI Job Title and Level:
- Manufacturing Hardware Services Supervisor
JOB SUMMARY
MFG Hardware Services Supervisor
Emerson
Bayan Lepas
11 days ago
N/A
Full-time
MFG Hardware Services Supervisor