Job summary

Doyou have an eye for detail and the passion and dedication to help managersimprove the standards we offer to patients? Can you help to ensure that theTrust gets the best value for money for the services we buy?

Areyou a good communicator with the ability to deliver sometimes unwelcomefeedback to others?

Weare seeking an exceptional individual to work as a Quality Assurance Officerfor Estates & Facilities. You will be auditing cleaning standards inpatient areas, food safety and service standards in retail catering units aswell as other areas as diverse as window cleaning, entrance mats and othercontracts.

Thisis no ordinary job every day will be different and you will work across allsites and at different times of the day or night, including one Saturday permonth.

Thisis a challenging, demanding but very rewarding role.

Potentialapplicants are strongly encouraged to find out more about the role prior tocompleting their application form. You can contact mandy.hallatt@nhs.net orandrew.campbell10@nhs.net to arrange an informal discussion.

Expected Shortlisting Date

20/01/2025

Planned Interview Date

29/01/2025

Main duties of the job

Thisrole provides the following services to the Trust: -

Thepost holder will audit /monitor pre-determined standards and policies relatingto Estates & Facilities in house services plus a range of out sourcedcontracts. The post holder will also be involved with a range of otherinformation collection exercises and surveys and will report on the patientexperience in areas connected with Estates & Facilities services. The postholder will work closely with the Team Manager and Estates & FacilitiesManagers in assisting developing service improvements in line with national andlocal quality standards.

About us

LeedsTeaching Hospitals is one of the largest employers in Leeds, employing over20,000 staff and providing care to 1.6 million patients every year. The Estatesand Facilities team keep the Trust's sites running and manage one of thelargest estate portfolios across the NHS. With over 2,300 staff, we provide arange of Estates & Facilities management services and ensure our buildingsand environments are fit for purpose, clean and safe.

Whetherwe're cleaning wards, maintaining buildings, monitoring environmental impact,providing staff childcare, delivering hot meals to patients, or patrolling oursites, we support the delivery of patient care. Guided by our Leeds Way Values,we are committed to creating the best place to work and being the employer ofchoice for estates and facilities in the region.

Leeds Teaching Hospitals is committed to our processof redeploying 'at risk' members of our existing workforce to new roles. Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed. If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.

Job description

Job responsibilities

To audit against agreed national or local standards relating to in house services provided by the Estates and Facilities CSU across the Trust. This will include auditing cleanliness standards in wards, theatres, public areas and departments across the Trust,

Audit standards of outsourced contracts as specified in the contract specification. The contracts include, but are not limited to Linen Services, Pest Control, Staff and Visitor Catering, Window Cleaning, Taxis, advertising and Vending

Audits for catering will monitor food safety standards that are being adhered to in restaurants, cafes and retail outlets across the Trust.

Requirement to liaise with Contract Managers regarding service shortfalls in standards and put in place relevant action plans for the Contractor to implement.

Job description
Job responsibilities

To audit against agreed national or local standards relating to in house services provided by the Estates and Facilities CSU across the Trust. This will include auditing cleanliness standards in wards, theatres, public areas and departments across the Trust,

Audit standards of outsourced contracts as specified in the contract specification. The contracts include, but are not limited to Linen Services, Pest Control, Staff and Visitor Catering, Window Cleaning, Taxis, advertising and Vending

Audits for catering will monitor food safety standards that are being adhered to in restaurants, cafes and retail outlets across the Trust.

Requirement to liaise with Contract Managers regarding service shortfalls in standards and put in place relevant action plans for the Contractor to implement.

Person Specification

Experience

Essential

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector

Desirable

• Significant experience of Quality Assurance in service related area

Experience

Essential

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector

Desirable

• Significant experience of Quality Assurance in service related area

Qualifications

Essential

• BTEC Level 3
• Level 3 Award in Supervising Food Safety

Desirable

• GCSE in English and Maths
• ISO Internal Audit Qualification

Skills & Behaviours

Essential

• IT- Ability to use Microsoft Office
• Excellent communication skills at all levels
• Ability to prioritise and organise workload and work effectively as part of a small team
• Professional attitude to work and commitment to delivering quality services
• Comfortable dealing with conflict
• Well Presented
• Attention to Detail

Desirable

• Well developed knowledge and experience of using a variety of IT Applications.(Microsoft office)

Person Specification
Experience

Essential

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector

Desirable

• Significant experience of Quality Assurance in service related area

Experience

Essential

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector

Desirable

• Significant experience of Quality Assurance in service related area

Qualifications

Essential

• BTEC Level 3
• Level 3 Award in Supervising Food Safety

Desirable

• GCSE in English and Maths
• ISO Internal Audit Qualification

Skills & Behaviours

Essential

• IT- Ability to use Microsoft Office
• Excellent communication skills at all levels
• Ability to prioritise and organise workload and work effectively as part of a small team
• Professional attitude to work and commitment to delivering quality services
• Comfortable dealing with conflict
• Well Presented
• Attention to Detail

Desirable

• Well developed knowledge and experience of using a variety of IT Applications.(Microsoft office)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals
Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website