At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Service Manager

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: {onsite} {insert Linkedin #}

This role is contributing to the Robotics product in Vietnam.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role (Mandatory)

• Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in a similar role, specifically within the robotics industry.
• In-depth knowledge of robotic systems, automation technologies, and related software.
• Certification in robotics or automation (e.g., Certified Robotics Technician) is a plus.
• Technical Expertise: Strong understanding of robotic systems, including programming, troubleshooting, and maintenance.
• Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
• Communication: Strong verbal and written communication skills to effectively interact with clients, team members, and other stakeholders.
• Customer Service: Commitment to providing exceptional customer service and improving client satisfaction.
• Attention to Detail: High level of attention to detail to ensure precision in service operations and documentation.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.