The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

The role

We are looking to recruit to the role of Care Quality Assurance Manager to join our Extra Care Senior Leadership team, reporting to the Director of Extra Care here at Housing 21.

You will lead and deliver a quality framework, projects, and transformation initiatives which help improve overall service delivery to residents receiving regulated from Housing 21. This involves finding opportunities to innovate and ensure the service remains current and strives towards excellent services for residents with the highest possible regulatory gradings from CQC.

The role will lead our care quality assurance and bids and tenders function ensuring we deliver the highest quality care service to residents. The role will also shape and lead on a portfolio of improvement projects across Extra Care's regulated care services, working closely with operational colleagues ensuring projects are delivered effectively, embedded in day-to-day delivery, and meet the agreed and measurable targets that have been established.

You will also act as specialist subject matter expert on social care legislation and Care Quality Commission's regulatory framework, contributing to the ongoing improvements to the quality and standards of our care services.

While the role offers flexibility with home-based work, the successful candidate will be required to attend team meetings including meetings at our Head office in Birmingham as well as some travel to our care services, as required.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We'd love to meet you!

What we're looking for

The essential requirements for the role include:
• Extensive knowledge and experience of working across Housing and Care services for older people in a regulated environment
• In-depth knowledge of social care regulation and legislation
• Experience in working at a senior level in an organisation of comparable scale, geography, and complexity
• Substantial experience of leading and delivering national strategies and change / innovation projects, including technological change projects
• Experienced in multi-project management and delivering across dispersed teams
• Experience in project management to deliver service improvements, benefiting both the customer and employees
• Relevant degree or equivalent experience
• Project management training or equivalent experience

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

Closing date for applications: 22 January 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Benefits

Blue Light
Card
Discounted retail, leisure and hospitality

Holiday trade
scheme

Funded health
cash plan

Occupational maternity pay / paternity pay

Pension
contributions

Occupational sick pay

Lifestyle discounts

Car salary sacrifice and leasing scheme

Learning and development opportunities