Job Description

Quality Assurance Officers | 3 posts | 9541 | Secondment opportunity/temporary contract for two years | 37 hours per week | £43,822 to £48,227 per annum | Grade K | Norwich

An exciting opportunity has arisen for three new Quality Assurance Officers to join the refreshed Quality Assurance Team within Adult Social Services. These posts will be offered on a two-year secondment basis to support the department at a time of transformation, with the aim of supporting strengths-based practice improvement in Place and helping to drive up practice standards.

You will need to be highly motivated and able to demonstrate an enthusiastic approach to assessing and supporting improvement in the quality of social care practice across the department. Your own experience of delivering high quality social care practice or occupational therapy will be pivotal in improving the practice of others across the county. It is a challenging role requiring excellent assessment, planning and relationship building skills. You will also need extensive knowledge of current best practice in social care and of the Care Act 2014.

You will be involved in designing quality assurance frameworks, supporting operational managers with practice quality reviews, reporting on your findings and working with operational managers to develop action plans to deliver improvements. You will also need to be able to actively promote improvements to social care practice in Norfolk, including designing and delivering training courses where necessary.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion regarding this vacancy please contact Andrew Smith Lead Social Worker on 01603 222558 or Faye Gower-Smith Principal Occupational therapist 01603 224136. If you are considering applying for this post as a secondment opportunity, please ensure you have permission from your line manager.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 22 January 2026

All other applicants closing date: 29 January 2026

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.