In This Role, Your Responsibilities Will Be:

• Responsible for equipment installation, commissioning, maintenance, repair, customer training, and customer application support.
• Responsible for revenue generation throughout the product lifecycle service.
• Responsible for following up on customer acceptance after new equipment installation.
• Responsible for completing customer service case summaries in the after-sales service system and creating customer equipment service history records.
• Provides technical after-sales service, offering technical analysis of customer equipment failures, identifying root causes, and providing solutions.
• Possesses intermediate application debugging skills and can independently complete moderately difficult application debugging tasks.
• Responsible for providing feedback on product issues to internal technical departments and assisting in improving product manufacturing processes and designs.
• For complex customer issues, able to independently organize relevant departments within the company to conduct problem diagnosis, develop action plans, and track implementation.
• Possesses continuous learning ability, constantly updating product knowledge and improving service technical capabilities.
• For This Role, You Will Need:
• Bachelor's degree or above in Electrical Automation
• Excellent English reading, writing, and communication skills
• Proficient in office software
• Three years or more of experience in electromechanical equipment-related technology
• Ability to read and understand electrical schematics, electronic circuit diagrams, pneumatic diagrams, and mechanical drawings
• Excellent communication and interpersonal skills, professional demeanor
• Willingness to work long hours at customer sites and travel frequently
• Strong continuous learning ability
• Customer-focused and proactive
• Customer management skillsExperience in ultrasonic, laser, and automotive industries
• Experience in after-sales service of electromechanical equipment

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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