Position Overview:

We are currently recruiting for a Quality Assurance Manager to join our Quality Assurance team based at our Head Office in South Shields. This role is responsible for driving product quality performance across the business both internally and externally to ensure a consistent approach is being applied to deliver Right First-Time products. You will work towards implementing effective quality processes and procedures internally in our warehouse QC area to enable effective and timely management of products delivered, while managing the sealing process and timely delivery of bulk product from key wax suppliers, which meet our customers high expectations.

Essential Duties and Responsibilities:

• Responsible for warehouse QC team daily operations to drive warehouse quality inspection issues - following AQL, assessing any failed product.
• Resolve and communicate quality decisions, in collaboration with the QA Technicians on feedback to the supplier, agree actions required and follow up on improvement plans.
• Escalate as required to Head of Dept, Supply Chain/relevant warehouse teams/purchase ledger as pe agreed escalation process.
• Implement and drive performance on Quality Correlation Process to enable effective flow of goods through the warehouse.
• Report AQL results monthly and contribute to the effective quality performance data for distribution to the business.
• Provide feedback on supplier performance, including AQL data to support factory visits.
• Drive effective reporting on faulty quality returns monthly.
• Work closely with the goods/in stock control team at the warehouse to ensure process through Goods In - QC - are controlled.
• Black seal approvals for wax/outerwear products.
• Communicate with relevant suppliers to ensure quality systems and processes are followed, and product is improved, help to resolve any ongoing issues.
• Track performance and agree action plans to drive improvements.
• Factory/supplier evaluations and visits for auditing.
• Manage direct report in terms of performance reviews/direction and support.
• Support Head of Dept on the creation of quality strategy and processes to drive continuous improvements.

Skills and Experience:

• Apparel manufacturing background.
• Proven track record in Quality Assurance.
• Experience of using a PLM system.
• Global manufacturing experience.
• Analytical/statistical strength.
• Very good communication.
• Meticulous and detailed.
• Personable yet persuasive.

Benefits:

• Discretionary Company bonus scheme
• Staff discount
• Staff shop
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.