At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Service Team Leader

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Your role and responsibilities

• Provide end-to-end technical support for ABB low and medium voltage variable frequency drives, including pre-sales technical consultation and after-sales troubleshooting & problem resolution.

• Respond to customer technical inquiries and application issues promptly and effectively through telephone, online support and other channels to continuously improve customer satisfaction.

• Manage customer email communications in accordance with standard procedures, ensuring accurate information delivery and timely response.

• Accept and assess customer service requests, implement real-time tracking and regular feedback on request progress.

• Collaborate and communicate with the global technical support team, share technical knowledge and resources, and coordinate to solve complex technical problems.

• Maintain close liaison with internal product teams, timely report product quality issues and practical application improvement suggestions.



Qualifications for the role

• Educational Background: Bachelor's degree or above in Automation, Electrical Automation, Electrical Engineering or other related engineering disciplines.

• Professional Experience: Minimum 2 years of relevant working experience in variable frequency drive maintenance, commissioning and technical support is preferred.

• Language Skills: Proficient in English reading and writing; fluent oral English for daily technical communication and discussion.

• Technical Competencies: Familiar with the working principles of low and medium voltage variable frequency drives, with solid professional knowledge in electrical control and drive application.

• Soft Skills: Excellent communication skills and customer-oriented service awareness, strong sense of responsibility, fast learning ability, ability to adapt to new products and technologies quickly, and outstanding problem analysis and solving capabilities.

More about us
ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.