Job Description Summary

As a Staff Application Operations Engineer specializing in Mobile Carrier Services for the GE Aerospace Digital Workplace team, you will be responsible for managing and optimizing mobility services across the organization, ensuring seamless operations, compliance, and cost-effectiveness. This role encompasses the management of mobile devices, carrier services, and applications, as well as vendor relationships and financial processes. You will play a critical role in catalog management, asset tracking, and service governance, ensuring that all mobility services align with organizational policies and standards. Additionally, you will leverage tools like ServiceNow (SNOW) to manage incidents, requests, and reporting, while driving continuous improvement initiatives to enhance service quality and user experience. Your efforts will directly impact the productivity and efficiency of GE Aerospace's global workforce, making you a key contributor to the company's digital transformation journey.

In this role, you will also handle incidents and service requests, ensuring the health and accuracy of the Configuration Management Database (CMDB) and maintaining an up-to-date inventory of mobile carrier services. You will be responsible for managing vendor relationships, ensuring compliance with service level agreements, and driving cost-saving initiatives. By identifying opportunities for improvement, such as optimizing device usage, auditing vendor rates, and enhancing reporting capabilities, you will contribute to the efficiency, reliability, and scalability of mobility services for our global user base. Your work will be integral to GE Aerospace's digital workplace strategy, supporting the company's mission to define flight for today, tomorrow, and the future.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region's hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community t hrough grants and philanthropic programming.

Role Overview:

• Maintain an up-to-date catalog of approved devices and services, streamlining procurement processes and ensuring alignment with organizational needs.
• Track and manage mobile assets across the organization, ensuring accurate inventory and compliance with company policies.
• Manage relationships with carriers and device manufacturers, ensuring high-quality service delivery and adherence to service level agreements.
• Participate in recurring meetings with vendors and quarterly business reviews (QBRs) to drive continuous improvement.
• Assist with purchase orders (POs), invoices, bill payments, cost allocation, and cost-saving initiatives.
• Validate vendor invoices and match billing data in ServiceNow (SNOW) for accuracy.
• Develop detailed reports and dashboards for usage, costs, and compliance, leveraging ServiceNow (SNOW) for incident and request management reporting.
• Generate ad-hoc reports on CMDB inventory state, coverage metrics, and service-related statistics.
• Oversee escalated and high-priority incidents and service requests related to mobility services, ensuring timely resolution and providing Root Cause Analyses (RCAs) upon request.
• Establish policies and procedures for mobile device usage and management, ensuring compliance with company standards and regulatory requirements.
• Centralize management of mobile devices using Intune, enforcing security policies and compliance standards.
• Ensure the health and accuracy of the ServiceNow CMDB, maintaining up-to-date records of mobile carrier services and communication hardware.
• Continuously assess user feedback on service quality and collaborate with key stakeholders to optimize mobile carrier services, enhancing performance and user satisfaction.
• Identify and implement automation opportunities to streamline mobile carrier service processes and reduce manual intervention.
• Develop and maintain clear and concise end-user and support documentation, including SOPs, guidelines, and training materials.
• Conduct training sessions and workshops to educate internal teams on mobile carrier technologies and operational procedures.
• Mentor junior engineers and share knowledge across teams.
• Lead and participate in projects related to the deployment, onboarding, divesting, and enhancement of mobility services, ensuring they are delivered on time and within budget.
• Work closely with sourcing, Corporate TSA teams, and other stakeholders to ensure seamless transition, integration, and operation of mobility services within GE Aerospace.
• Interface directly with key stakeholders, owning the resolution of support queries and triaging tickets when service owner support/action is required.
• Communicate effectively within the immediate team, horizontal partners, and GE Aerospace leadership.

Required Qualifications:

• Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering, and Math).
• Extensive experience within an operational setting, specifically in mobile carrier services.
• Professional experience with ServiceNow CMDB management and vendor management.
• A minimum of 3 years of professional experience in the Digital Technology domain

Preferred Qualifications:

• Demonstrated strong technical and analytical skills.
• Demonstrated solid communication skills at all levels of the organization.
• Proactively identifies and removes obstacles or barriers.
• Ability to take a data-driven approach to making recommendations or developing plans.
• Operates with a thorough, detail-oriented mindset.
• Experience in the Digital Workplace Platform domain, including telephony, mobility.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: No