Salary: £38,220- £42,839 per annum

Grade: JK

Contract: Permanent

Hours: Full Time and Part Time roles available

Location: Richmond, North Yorkshire

Are you passionate about the delivery of high-quality services, ensuring compliance and value for money? Do you have a keen eye for detail and want to support our health and social care market improve the lives of those who use their services?

An exciting opportunity has arisen to join the Quality Team as a Quality Assurance Officer. This is an integrated team, working with colleagues from the York and North Yorkshire Health & Care Partnership.

The primary function of the team is to work closely with partners and the health and social care market to assess, and where appropriate, improve the quality of services and ensure compliance with Council procedures, legislative requirements and national best practice.

We are also responsible for liaising with the health and social care market where there are service continuity issues, from adverse weather to utility shortages or a pandemic, to ensure that people continue to receive care with minimal disruption.

The team works closely the Contract Management Team, Service Development, Care & Support, Public Health and Resilience and Emergency Team. Your role will be supporting providers, promoting seamless processes for quality assurance, quality improvement and service continuity which are effective.

If you are up to the challenge and have the skills, knowledge and commitment to succeed in this role, we are keen to hear from you.

What we can offer you

• A market-leading pension scheme

• Generous leave entitlement

• Retail, travel and leisure discounts and salary sacrifice discount schemes

• Commitment to staff development and continuous learning

• Progression and career-enhancement opportunities

• As a Mindful Employer, we are committed to promoting and protecting your mental

health and wellbeing at work, find out more on the Mindful Employer website

• Green travel loan scheme which offers interest-free loan towards an annual season ticket to get you from home to work

• In addition to in-house occupational health services

For an informal discussion about the role, please contact Nicola Dixon, Quality Assurance Manager Nicola.dixon@northyorks.gov.uk

Key Date:

Close Date: 29th March 2026

Shortlisting Date: 30th / 31st March 2026

Interview Date: 7th / 8th April 2026

Key Documents:

Job Description.docx

Total Rewards Brochure

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

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