At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Service Manager

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Your Role and Responsibilities

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact. You will provide technical assistance to internal and external customers both in‑house and on‑site, ensuring timely and cost‑effective support aligned with ABB's standard processes and guidelines. You will handle more complex technical support cases and contribute to customer satisfaction by delivering high‑quality service that meets customer expectations.

Work model: Hybrid #LI-Hybrid Some international travel may be required. As part of a global operation, you may also be involved in calls outside standard business hours, giving you exposure to different cultures and time zones.

Key responsibilities:

• Provide Level 2 technical service support for ABB Power Conditioning (PCS) products as part of the factory service support function.
• Support ABB local units across the world by resolving customer issues, including warranty and lifecycle management.
• Deliver and lead technical training for ABB teams and customers, including developing training materials.
• Participate in key field activities including installations, commissioning, and troubleshooting when required.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters-because the progress we make here creates real impact out there.

Qualifications for the Role

• Degree in Electrical Engineering, Electronics, or a related field, or equivalent practical experience.
• Significant experience in technical service or field support, preferably with power conditioning or UPS systems.
• Knowledge and hands-on experience with PCS technologies, troubleshooting methods, and customer support tools.
• Mindset to innovate, take ownership, and contribute to continuous improvement.
• Strong communication skills in English.
• Current, valid New Zealand Electrician Licence is advantageous

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.