• 40 hours per week (Monday to Friday)
• Hybrid/Belfast based role - please note we are currently only accepting candidates based in Northern Ireland
• Sodexo rewards and benefits
• Onsite gym access
• Requirements:
• Full UK driver's licence
• Minimum 5 years' residency

Job Introduction

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are seeking an experienced Quality Assurance Manager to lead quality, compliance, and continuous improvement across a complex contract environment.

You will be responsible for ensuring all services, systems, and outputs meet required legislative, regulatory, and contractual standards, while providing independent assurance to clients and senior stakeholders.

What you'll do:

• Lead the implementation, maintenance, and continual improvement of an ISO-certified Quality Management System (QMS)
• Develop and deliver the Quality Assurance Strategy and Quality Assurance Plan across all contract service areas
• Ensure compliance with all relevant legislation, regulation, and applicable standards
• Lead internal and external audits, including certification, surveillance, and re-certification audits
• Provide independent assurance on service quality, compliance, and performance
• Identify, assess, and manage quality and compliance risks
• Produce clear, evidence-based reports for senior stakeholders
• Promote a strong culture of quality, compliance, and continuous improvement across teams and supply chain

What you bring:

• Significant experience in a Quality Assurance / Quality Management role within a regulated environment
• Proven experience implementing, maintaining, and improving an ISO-certified QMS
• Experience developing and delivering Quality Assurance Strategies and Plans
• Strong background in compliance with legislation, regulation, and recognised standards
• Demonstrable experience of internal and external audit delivery and certification management
• Experience working within complex service or contract-based environments
• Experience collaborating with clients, contract managers, and supply chains
• Strong understanding of Quality Management Systems and assurance methodologies
• Excellent analytical, investigative, and problem-solving skills
• Ability to provide clear, evidence-based assurance on complex systems
• Strong communication skills, including senior stakeholder reporting
• Ability to influence, challenge, and drive continuous improvement
• High levels of integrity, independence, and attention to detail

What we offer:

• Opportunity to lead and shape quality assurance across a high-profile contract
• A key strategic role influencing service delivery, compliance, and performance
• Autonomy to develop and embed quality frameworks and improvements
• Exposure to senior stakeholders and complex operational environments
• A culture focused on continuous improvement and professional development

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your every day actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part ofsomething greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications