Company Description

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

We are looking for an IT Systems & Infrastructure Engineer to support the delivery, installation and ongoing support of business-critical IT systems and networks that underpin Smiths Detection's customer solutions across Checkpoint and Hold Baggage environments.

Working as part of the UK Projects Team, you will support IT programmes, tenders, pre-sales activity, product support and live project delivery.

You'll work under the guidance of senior engineers and technical leads, contributing hands-on expertise across servers, virtual environments, networks and system integrations deployed at customer sites.

This is a highly practical, customer-facing role requiring strong troubleshooting skills, attention to detail and a commitment to operational reliability in regulated environments.

This role will largely be focused around Heathrow, however, you will be expected to travel to other airports across UK/IRE as and when required.

We can only accept applications from applicants who have lived and worked in the UK for a minimum of 5 years.

Key Responsibilities

• Provide IT, digital and network technical support for customer projects, trials, tenders, Field Service Engineers and Sales teams
• Support site visits and customer meetings, helping define technical requirements and delivery activities
• Assist with assessment of customer network infrastructure and existing systems
• Install, configure, support and diagnose physical and virtual enterprise systems (servers and workstations)
• Support products requiring system integration (e.g. EDX, CTiX, XCT, servers, workstations)
• Assist with installations, upgrades, maintenance and breakdown response
• Carry out scheduled and ad-hoc software upgrades, patching and security updates
• Provide remote and on-site fault diagnosis and resolution
• Support VMware environments, including deploying and maintaining multiple virtual servers per host
• Troubleshoot VMware, OS, server and networking issues
• Install operating systems, firmware, service packs and security patches
• Maintain accurate technical documentation and support guides
• Work in line with ITIL best-practice processes
• Participate in an out-of-hours on-call rota
• Accurately record time and expenses against WBS / work orders
• Maintain a strong customer-centric approach at all times

Essential Technical Skills & Experience

• Proven experience in IT engineering (installation, integration, support, maintenance, fault diagnosis)
• Hands-on experience with VMware environments (ESX / ESXi)
• Strong knowledge of Windows Server and desktop operating systems
• Working knowledge of Linux / Unix
• Solid understanding of TCP/IP networking, LAN/WAN connectivity and routing concepts
• Experience supporting enterprise IT systems in customer-facing environments
• Strong fault-finding, troubleshooting and log analysis skills
• Confident working under pressure with high attention to detail
• Excellent communication and customer-care skills

Desirable

• VMware certification
• ITIL Foundation or practical ITIL experience
• Experience working with capital equipment / integrated digital solutions
• Experience compiling SAT / UAT documentation
• Experience supporting regulated or operational environments

Qualifications

Qualifications

HNC / ONC / City & Guilds in IT, Electrical, Mechanical or related engineering discipline (or equivalent hands-on experience)

Additional Information

We offer...

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)