Job Description Summary

Responsible for developing service design solutions, supporting product support activities, resolving in-service technical issues, and improving reliability and service performance. The role collaborates with cross-functional teams, customers, airlines, and MRO organizations to ensure effective technical support across the full product lifecycle.

Job Description

Roles and Responsibilities

• Roles responsible for developing Service design concepts based on user needs, and define allocation to subsystems based on refinement of the design concept with SME in subsystems. Individuals in these roles perform detailed trade studies to define the specifications for features or components. They perform CTQ and requirements flow down, document their designs, and perform challenging verification of their designs. In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance. They understand the service vision and process and can ensure service goals for a product or business are met.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

• Degree in Engineering, Aerospace Engineering, Mechanical Engineering, or a related technical field from an accredited university or college.
• Relevant experience in Service Engineering, Product Support Engineering, Mechanical Design, Systems Engineering, or a related engineering discipline.
• Technical understanding and ability to apply engineering principles in support of serviceability, maintainability, and product support.
• Experience with technical documentation, engineering specifications, and structured engineering processes.
• Ability to read and interpret technical drawings, models, and engineering documentation.
• Demonstrated experience in problem solving, root cause analysis, and technical issue resolution.
• Good understanding of product support, field issue management, and in-service operations.
• Ability to work effectively across cross-functional and global teams.
• English proficiency required; Czech language skills are an advantage.

Desired Characteristics

• Strong analytical and problem-solving skills.
• Good interpersonal, communication, and collaboration skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Experience with incident management, technical investigations, and field support.
• Exposure to fleet management, reliability analysis, and in-service product support.
• Basic knowledge of aviation regulations and certification environment (e.g., EASA/FAA) is an advantage.
• Ability to document, plan, coordinate, and execute technical tasks with attention to detail.
• Demonstrated ability to influence, support junior team members, and work with customers and external stakeholders.
• Customer-focused mindset with commitment to safety, quality, delivery, and continuous improvement.

What we offer:

• Annual bonus up to 10% of yearly salary.
• Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
• Hybrid setting - after onboarding home office possible.
• Meal vouchers (130 CZK/day) fully paid by employer.
• Two extra weeks of paid vacation above the legal minimum (6 weeks total).
• Fresh fruit and vegetables at work twice a week.
• Multisport card contribution.
• Health Days (massages, specialist consultations, yoga sessions, wellness packages).
• Private on-site gym.

Additional Information

Relocation Assistance Provided: No