JOB DESCRIPTION

Primary Responsibilities:

• Travel to customer sites (onshore and offshore) to inspect, install, commission, test, calibrate, upgrade, refurbish, and repair ARM/NOV equipment and products.

• Respond to emergency "Rig Down" situations as a priority to restore equipment to operational status safely and efficiently.

• Service, overhaul, inspect, and identify faults on NOV rig equipment.

• Perform fault finding on mechanical, electrical, PLC-controlled systems, AC/DC power systems, and Variable Frequency Drives (VFDs).

• Execute field upgrades of electrical hardware and software using current control protocols and approved revisions.

• Read and interpret engineering drawings and schematics; redline and update documentation as required.

• Investigate reported equipment/product problems and NCRs; participate in root cause investigations and initiate corrective actions.

• Prepare and submit accurate service documentation including daily reports, survey reports, parts lists, redline drawings, and final service reports in a timely manner.

• Provide operational analysis and field surveys, producing reports with recommendations to improve equipment performance, efficiency, and reliability.

• Escalate key faults or product failures to relevant departments and support resolution through to closure.

• Support Installation & Commissioning (I&C) projects as required.

• Train customers on safe operation, maintenance, and troubleshooting of NOV equipment in accordance with manuals, Product Information Bulletins (PIBs), drawing revisions, and software updates.

• Maintain effective communication with customers, providing regular status updates and technical feedback.

• Build and maintain strong working relationships with customers, suppliers, and ARM/NOV global teams.

• Collaborate with engineering, quality, HSE, and management teams to resolve equipment issues and improve product performance.

• Promote continuous improvement of systems, processes, and operational efficiency.

• Ensure full compliance with ARM/NOV Quality Assurance (QA) and Health, Safety & Environment (HSE) policies and procedures.

• Promote incident prevention and support the ongoing development of HSE standards and internal policies.

• Maintain up-to-date knowledge of relevant HSE legislation and industry requirements.

• Perform additional duties and travel on an ad-hoc basis as required by business needs.

• Proven working knowledge of installation, commissioning, overhaul, fault finding, and repair of heavy machinery or automated systems.

• Experience working with PLC and computer-controlled systems, including the ability to perform minor software modifications.

• Strong understanding of AC & DC power systems, Variable Frequency Drives (VFDs), hydraulics, and pneumatics.

• Experience within FMCG, heavy industry, oil & gas, or similar automated industrial environments.

• Previous experience in a similar field service role, either offshore or within an automation-based industry.

• Experience working in high-pressure operational environments requiring rapid fault diagnosis and resolution.

Key Competencies & Skills:

• Strong technical and functional knowledge of NOV drilling equipment (RFE, NOI, PCE) and related industry systems.

• Ability to interpret engineering drawings, electrical schematics, and technical documentation.

• PLC interrogation and minor software modification capability.

• Advanced fault-finding skills across electrical, mechanical, AC/DC systems, and VFDs.

• Installation, commissioning, testing, calibration, upgrade, and refurbishment expertise.

• Root Cause Analysis (RCA) and NCR investigation support.

• Rapid and effective response to "Rig Down" situations in high-pressure environments.

• Strong analytical thinking and structured problem-solving ability.

• High level of quality focus and commitment to QA/HSE compliance.

• Effective planning, workload supervision, and time management skills.

• Excellent verbal and written communication skills, including technical reporting.

• Strong customer focus with ability to deliver training and operational support.

• Cross-functional collaboration with engineering, quality, operations, and global teams.

• Sound decision-making ability and capability to work under pressure.

• Continuous technical learning mindset with patience and adaptability.