Job Family Group:
IT&S Group

Job Description:

Key Accountabilities-

• The safety of our people and our customers is our highest priority. The role will advocate and lead in this and promote security and safety in everything that we do.
• Work as part of evolving multi-disciplinary teams which may include Software Engineers, Enterprise Technology Engineers, Designers, SecOps, and Product owners to deliver value through the application of specialist skills.
• Work with vendors and partners providing market solutions to optimize the usage and value which can be delivered from the appropriate technology platform.
• Ensure operational integrity of what you build, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy.
• Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams.
• Learn and stay updated on the newest technologies and trends in order to build and support large-scale enterprise computing environments for diverse customers with constantly developing requirements.
• Expand and deepen domain expertise in emerging email technologies and products, staying ahead of the latest advancements in the field.

Crucial Experience and Job Requirements:

• Minimum 3 years of relevant experience in working in large scale Messaging environments.
• Shown Knowledge in the application of modern Service Delivery methods - Site Reliability Engineering to traditional ITIL and understanding of Product Based delivery.
• Strong Communications skills and a high 'EQ' with the ability to operate across complex business environments and collaborators up to senior executive level.
• Detailed knowledge of Exchange 2019 Hybrid Infrastructure, Directory synchronization, Azure Active Directory, Load Balancer, Quest Migration tool, Email Security Standards like SPF/DKIM/DMARC configuration, service, and support as well as SMTP gateway management at enterprise scale. This will include both on-premises management and administration of Microsoft 365 Messaging tenants and integration into the overall 365 platform.
• In-depth knowledge and expertise in Exchange Online, including deployment, configuration, and management of Exchange Online environments.
• Familiarity with Exchange Online hybrid deployments and integration with on-premises Exchange Server environments.
• Good knowledge of load balancers, spam management tools and concepts, Azure services like Azure AD.
• Proficiency in other Microsoft 365 services, such as SharePoint Online, Teams, and OneDrive, and their integration with Exchange Online.

Desirable criteria

• Broader development experience in one or more object-oriented programming languages (e.g. Python, Go, Java, C/C++)
• Project Management experience delivering IT led projects.
• Broad experience chipping in and collaborating to assist design, plan, implement, maintain, and document services and solutions.
• Configure, maintain, Design Microsoft Exchange 2019 (Hybrid) infrastructure with DAG at scale and more recent M365 experience.
• Working experience of Exchange server, Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, supervising emails etc.
• Understanding of EOP, and SMTP email gateways. Experience with Kemp Load balancer and Retarus email gateway is a plus.
• Configure and troubleshoot all aspects of Exchange DNS: Autodiscover, MX, SPF, PTR, etc.
• Possess in-depth knowledge of email security standards like SPF, DKIM, and DMARC. Lead these standards to enhance email security.
• Knowledge of Quest email migration tools and the Red Sift OnDmarc platform is advantageous.
• Strong Active Directory, Group Policy Management (GPO) knowledge.
• Provide technical support and assistance to end-users, addressing email client-related queries and solving issues with Microsoft Outlook and Outlook Web App (OWA).
• Develop and maintain PowerShell scripts for automating Exchange Online tasks and enhancing operational efficiency.
• Implement and carry out to ITIL processes and standard methodologies for incident management, problem management, change management, and service request fulfillment. Apply service management toolsets, such as ServiceNow, to reliably lead and track incidents, changes, and service requests.
• Create and maintain documentation, including technical guides and procedures, for Exchange Online administration and end-user support.
• Participate in On-Call support rotations, helping and resolving critical issues outside of regular business hours.
• Strong analytical and problem-solving skills, with the ability to troubleshoot sophisticated issues.
• Collaborate with vendors and support teams to resolve technical issues, perform root cause analysis, and implement preventive measures.

Core Skills Expectations:

• Agile Core Practices - Understand and apply agile values and principles and core agility practices to the work of the team; including agile approach and focus on customer, product and team to generate value.
• Technical Specialism - The development and exploitation of expertise in any specific area of information or communications technology, technique, method, product or application area.
• Configuration management and release - The lifecycle planning, control and management of the assets of an organization (such as documentation, software and service assets, including information relating to those assets and their relationships. This involves identification, classification, and specification of all configuration items (CIs) and the interfaces to other processes and data.
• Documentation and knowledge sharing - The systematic management of vital knowledge to bring value for the organization by assembling, sharing, developing and exploiting the collective knowledge of the organization to improve performance, support decision making and mitigate risks. The development of a supportive and collaborative approach to drive the successful adoption of technology solutions for knowledge management. Providing access to informal, tacit knowledge as well as formal, documented, explicit knowledge by facilitating internal and external collaboration and communications.
• Information security - The selection, design, justification, implementation and operation of controls and management strategies to maintain the security, confidentiality, integrity, availability, accountability, and relevant compliance of information systems with legislation, regulation and relevant standards.
• Metrics definition and Instrumentation - The development and operation of a measurement capability to support agreed organizational information needs. The planning, implementation, and control of activities to measure attributes of processes, products, and services in order to assess performance, progress, and provide indications and insights to actual or potential problems, issues, and risks.
• Service operations and resiliency - The ability to build and operate services and applications at scale with automation to maintain high levels of availability. To do this, a combination of activities are required from the initial design and sizing of the infrastructure, network, and constituent components to determine throughput (# of transactions/requests, users) through to service health metrics, monitoring, alarming, and remediation. Each of these areas will combine human effort (e.g., a human is paged) as well as automated steps and tools to reduce operational burden and overhead.
• Source control and code management - The practice of supervising and leading changes to code to help to resolve when merging contributions from multiple sources. This includes the use of standard methodologies such as using pull requests and trunk based development, running automated testing and static analysis pre-commit, and preventing build breaks through automation/rollbacks.
• Testing and Quality Assurance - Measure and maintain a high level of code quality from development through deployment to production. This includes automated and manual testing, including but not limited to: unit testing, static analysis, functional testing, UI testing, load testing, chaos testing. Testing should be done throughout the development lifecycle (agile) rather than being reserved to a specific breakthrough (waterfall).
• Coaching - Uses a blend of formal and informal coaching to build the capability of the team to ensure that performance delivery is sustainable in the longer term and the team are motivated to continue to develop their capabilities.
• Collaboration - The ability to collaborate with teams internally and externally to drive activities that support the wider bp strategy. Collaborative leaders enable and empower others to cooperate willingly to achieve positive results. They navigate a varied network of people, inside and outside of bp, to gain insight and ideas. They co-create through collective curiosity, communities and new collaboration tools to discover possibilities so that digital transformation and dedication can thrive at pace. They focus on being customer and user-centric.
• Facilitation - Facilitates learning, group activities and group discussions. Uses a range of techniques to guide group sessions to appropriate and useful outcomes, in a constructive and timely manner
• Mentoring - Provides a reciprocal and collaborative at-will relationship for the purpose of the mentee's growth, learning, and career development. Often there is an emphasis on organizational goals, environment, career goals, advice on professional development, and work-life balance.

What you can expect from us!

Our commitment to diversity, equity and inclusion:

At bp, you could be part of Business Resource Groups (BRGs) which believe in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs' dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):

• bpWIN (bp Women's International Network)
• Pride
• Working parents
• PEN (Positively Ethnic Network)
• bpInclusia (bp's Asian community)
• bpEnergía (bp's Latin community)

Travel Requirement:
No travel is expected with this role

Relocation Assistance:
This role is eligible for relocation within country

Remote Type:
This position is not available for remote working

Skills:
Agility core practices, Analytics, Business Analysis, Coaching, Collaboration, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Documentations, Facilitation, Information Security, Integration, Mentoring, Metrics definition and instrumentation, Risk Management, Safety, Service operations and resiliency, Services Management, Stakeholder Management, Supplier Relationship Management, System Design

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.