Field Service Engineer - UPS

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to execute site-based service activities relating to UPS system (Uninterruptible Power Supply) including maintenance and repair. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: Field Based - On Site This role is contributing to the UPS, Smart Power division in the UK. Main stakeholders are external customers, wider UPS team, subcontractors. You will be mainly accountable for: • Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points. • Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. • Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. • Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

• Relevant Electronic qualification with experience of power electronics.
• 2 years working as field engineer on UPS systems or working on other electronic systems such as drives or similar technology.
• Experience working on high powered UPS and with large data centre customers.
• Valid driving license in the UK.
• Strong communication and collaboration skills.
• Personal organization skills with a strong sense of accountability.
• Experience in all Microsoft office applications.

More about us

For the 4th year running ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices. As part of our dedication to our employees, ABB UK offers an attractive array of benefits which include: • Competitive salary + Overtime • Generous bonus scheme • Commercial vehicle • Private medical cover for yourself • 25 days annual leave plus bank holidays • Competitive contributory pension scheme • Life assurance • Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) • Open Job Market (internal mobility opportunities, mentorships & access to projects globally) • Employee Assistance Programme • Generous employee referral scheme ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory