Support Engineer PC / Software

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This position reports to

Team Leader Support

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will be the first and consistent point of contact to provide effective solutions to customers facing technical problems related to the industrial application software layer of the delivered solution, from the incoming call to the final closing and reporting. You will be mainly accountable for: • Troubleshoot potential software bugs and logic failures and proactively take appropriate actions to offset/prevent problems and inform internal partners; • Deliver outstanding and professional service, remotely or on-site, in key categories, e.g. planned maintenance, repairs, extensions, upgrades and retrofits, end-of-life services and replacements; • Provide assistance for commissioning activities (i.e. final editing of as-built project files, editing and testing of procedures) and for conducting testing and verification activities for new projects; • Provide sales support for change request based on knowledge of customers: specifications, prices, eventually planning; • One week a month be available round the clock as first-line support for clients with any problems (via phone, modem connection and/or on the spot intervention); • Suggest product and process improvements to enhance operations and customer service.

Qualifications for the role

• Troubleshoot potential software bugs and logic failures and proactively take appropriate actions to offset/prevent problems and inform internal partners;
• Deliver outstanding and professional service, remotely or on-site, in key categories, e.g. planned maintenance, repairs, extensions, upgrades and retrofits, end-of-life services and replacements;
• Provide assistance for commissioning activities (i.e. final editing of as-built project files, editing and testing of procedures) and for conducting testing and verification activities for new projects;
• Provide sales support for change request based on knowledge of customers: specifications, prices, eventually planning;
• One week a month be available round the clock as first-line support for clients with any problems (via phone, modem connection and/or on the spot intervention);
• Suggest product and process improvements to enhance operations and customer service.

What's in it for you?

• Get exposed to cutting-edge technology in Robotics and have a visible impact on the future
• Learn from highly experienced, genuine, and caring colleagues - people who are committed to helping you achieve your personal and professional goals.
• Evolve in your career: through trainings and our Open Job Market, your career development continues!

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics The Global Solutions Center - Packaging and Logistics for Service Robotics is located in Huizingen, Belgium and specializes in robot-centric automation solutions for e-commerce, retail, fresh food, non-food and express parcel segments. Our portfolio ranges from robotic products to modular cells, engineered turnkey solutions (like high-bay warehouses or goods to man picking) and lifecycle management services. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Please contact Patrick Brahm, Talent Partner, Guido Gezellestraat 126, 1654 Beersel, Belgium or patrick.brahm@be.abb.com for additional information.